General Statement

Provide support and assistance for Quinsigamond Community College students who are eligible for SNAP benefits. The Case Manager will be housed in the HomePlate Food Pantry and Resource Center. This is a one year grant position.

Supervision Received

Reports directly to Student Resource Manager

Duties and Responsibilities:

• Part-Time SNAP Case Manager for the HomePlate Food Pantry and Resource Center
• Greet each student with respect when they are engaging in learning about SNAP benefits.
• Assist students in learning about all state and federal support for food insecurity.
• Gather and protect sensitive and confidential information from students to assist them getting support services.
• Read, interpret, and apply Federal, State, and local social services programs, laws, statutes and regulations, policies, procedures, specifications, standards, and guidelines.
• Knowledge with Department of Transitional Assistance Connect software.
• Maintain client's confidentiality.
• Ability to assess and prioritize tasks.
• Ability to work independently and problem solve.
• Provide campus wide workshops to educate the community of this service.
• Work with the Marketing and Communications office to promote services.
• Providing flexible, responsive, and high-quality service to all, be they students, community, or staff and continuously assessing processes and procedure and revising accordingly.
• Embracing the ideals of diversity and inclusiveness and supporting the equal rights of all races, genders, abilities, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.
• Working actively with other areas of the College to ensure a spirit of college-wide collaboration, collegiality, civility, and teamwork. Respects the function of dissent in an academic institution while advancing a collegial atmosphere of campus collaboration.
• Actively supporting the teaching and learning process; practicing honesty and integrity in and outside the classroom, striving to create and support a student-centered environment while foster academic innovation and excellence.
• Performing other duties as assigned

Minimum Qualifications

• Bachelor's Degree
• Previous experience in educating clients of SNAP benefits and requirements.
• Excellent computer, oral and written communication skills
• Knowledge of the federal rules and regulations of SNAP benefits and application requirements.

Preferred Qualifications

• Experienced with non-citizen clients and requirements Community College experience.
• Experience in a fast-paced office

Quinsigamond Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Quinsigamond Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Diversity, inclusion, and equity are core values at Quinsigamond Community College. We are passionate about building and sustaining an inclusive, respectful, and equitable environment for all students, staff, and faculty. Every member on our college campus enriches our diversity. We support inclusion and are dedicated to ensuring equity in access to opportunities.

Quinsigamond Community College is an equal opportunity/affirmative action employer. Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.

Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.