2 Call Center Specialist - medial Jobs in Fort Myers, FL

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Call Center Lending Relationship Specialist

Suncoast Credit Union

Fort Myers, FL | Full Time

$45k-57k (estimate)

1 Week Ago

Call Center Specialist - medial

Quigley Health Services - Quigley Eye Specialists

Fort Myers, FL | Full Time

$32k-42k (estimate)

2 Months Ago

Call Center Specialist - medial

$32k-42k (estimate)

Full Time 2 Months Ago

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Quigley Health Services - Quigley Eye Specialists is Hiring a Call Center Specialist - medial Near Fort Myers, FL

Call Center Specialists - Medical - Fort Myers

Full time/benefits

JOB DESCRIPTION

With multiple locations across Florida, Quigley Eye Specialists is a premier surgical and eye care clinic. Our mission is to continue to be technology leaders in eye care and one of the nation’s leading multi-specialty ophthalmology practices. Quigley Eye Specialists create patients for life by providing the highest level of quality eye care and service to the community. We accomplish this through our caring staff, our skilled medical team, and by using the most advanced technology to ensure every patient’s best possible vision.

Therefore, to deliver on our mission, Quigley Eye Specialists expects every employee to perform his or her job

first, and foremost, in accordance with the Company’s mission.

Teamwork
Highest level of Individual Productivity
Technical Excellence
Treating Patients as valued guests

JOB SUMMARY:

Reporting to the Contact Center Manager, the Customer Contact Specialist is the first point of contact for customer inquiries and requests. The Customer Contact Specialist is responsible for incoming/outbound customer calls and utilizes company policy to solve concerns, and direct calls to appropriate department/person.

DUTIES AND RESPONSIBILITIES:

Answer calls in a busy Call Center environment while providing a world class phone experience.
Obtains client information by answering telephone calls, interviewing clients, and verifying information.
Triage calls and directs to appropriate department/individual.
Inform clients by explaining procedures, answering questions, and providing information.
Maintains and improves quality results by adhering to standards and guidelines.
Determines eligibility by comparing client information to requirements.
Make outbound calls to schedule, reschedule, or cancel appointments.
Demonstrate concern for a patient’s problems and put the patient at ease.
Handle online correspondence in a professional manner.
Comply with all HIPPA regulations in all interactions with patient information.
Other related duties as assigned.

REQUIRED QUALIFICATIONS:

High School diploma/GED equivalent
Phone skills
1-2 years previous experience in Call Center environment
Excellent inter-personal and verbal communication skills
Basic insurance knowledge
Proficient in computer programs and navigating a computer effectively
Previous clinical or medical office experience preferred
Bi-lingual a plus
Strong problem solving skills
Listening
Date entry skills
Informing
Customer service
Attention to detail
Professionalism
Multi-tasking

OTHER SKILLS AND ABILITIES:

The use of kindness, empathy and patience when working with colleagues and patients.
Attention to detail; ensuring accuracy in work.
Ability to multi-task and ensure deadlines are met consistently.
Ability to work as a team member, collaboratively and positively.

CUSTOMER SERVICE: All Quigley Eye Specialist employees must meet the standards for customer service.

Effectiveness of working with others, courtesy, tact, friendliness, enthusiasm, caring and helpful nature, comforting style.

ATTENDANCE STANDARDS:

Punctuality, attendance, scheduling of absences.

FLEXIBILITY:

Adjustment to change, resetting of priorities, time management skills, resourcefulness, and initiative.

ETHICAL RESPONSIBILITIES:

Follows code of conduct aligned with the mission, vision, and values of Quigley eye Specialists
Follows code of conduct/ethics of their profession.

Quigley Eye Specialists and affiliates are committed to diversity and does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Employment with Quigley Eye Specialists is at-will, meaning either the employee or the company may terminate employment for any reason at any time, with or without cause. Employment is also subject to Quigley Eye Specialists policies and procedures, including those contained in the company’s employee handbook. The above job description is not intended to be all-inclusive or applicable for any definite period of time. Quigley Eye Specialists reserves absolute discretion to add, delete, or otherwise modify job duties and terms of employment as and when it sees fit. Quigley Eye Specialists will consider reasonable accommodation for the foregoing as required by law.