4 Manager - Customer Operations Jobs in Hazleton, PA
Quiet Logistics is Hiring a Manager - Customer Operations Near Hazleton, PA
YOUR ROLE:
As the Manager, Customer Operations, Quiet Platforms you are responsible for managing, coaching and training a team of managers and supervisors to meet established productivity requirements. Your goal is to ensure your team maintains the highest levels of safety, quality, attendance, performance, and engagement. Daily responsibilities will include priority setting, maintaining work standards, and implementing methods to enhance workflow by identifying issues and expediting solutions. You will be empowered to innovate new approaches to the current process to create more efficiency. Most importantly, you will create a positive work environment through real-time coaching and feedback.RESPONSIBILITIES:
- Lead the day-to-day operations in a fast paced, e-commerce distribution environment
- Customer Interaction alongside the Sales force, to ensure that all operational needs are met for existing and new business
- Maintain a motivating and positive leadership presence
- Foster a safety first culture through awareness, training, and accountability
- Collaborate with the Director of DC Operations and DC Supervisors on productivity planning, operations and staffing needs
- Identify objectives and coach supervisors in reaching their group productivity goals
- Troubleshoot day-to-day problems and identify long-term resolutions
- Research operational inefficiencies and make procedural or systematic recommendations
- Guide Operations Manager and Supervisors in prioritizing daily work and staffing needs to meet production goals
- Partner with the Human Resource Department to facilitate reviews, interviews, hiring, terminations, and corrective counseling
- Provide Manager and Supervisors with meaningful developmental opportunities through effective coaching and feedback
- Ensure fiscal responsibility through labor and supply cost control
- Promote positive team morale through effective communication and recognition
QUALIFICATIONS:
- Bachelor’s Degree in Business Management, Logistics, Supply chain or equivalent work experience
- 3-5 years previous management experience, preferably in a warehouse or distribution center environment
- Excellent interpersonal skills, oral and written communication skills, and strong attention to detail
- PC skills including Microsoft Office Suite and Kronos Time-keeping Software Solutions and Excel
- Good reasoning, analytical, and problem-solving skills
- Schedule flexibility, including nights and weekends
- Ability to step in and support other departments as needed
Job Summary
Full Time
Logistics Services
$86k-111k (estimate)
05/04/2023
06/30/2024
quietlogistics.com
DEVENS, MA
200 - 500
2009
Private
BRUCE WELTY
$10M - $50M
Logistics Services
Related Companies
About Quiet Logistics
Quiet Logistics provides returns management, third-party logistics and e-commerce order fulfillment solutions.
The job skills required for Manager - Customer Operations include Leadership, Problem Solving, Microsoft Office, Written Communication, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Manager - Customer Operations. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Manager - Customer Operations. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Manager - Customer Operations positions, which can be used as a reference in future career path planning. As a Manager - Customer Operations, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager - Customer Operations. You can explore the career advancement for a Manager - Customer Operations below and select your interested title to get hiring information.
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