About Quiet Platforms
Quiet Platforms – a wholly owned subsidiary of AEO, Inc is growing! We are experts at enabling brands to achieve their full potential. We take a very purposeful and principled approach to building supply chain services that enable the future. From our expert leadership to our highly capable and specially trained associates, the entire Quiet Platforms team is passionate about delivering exceptional value to our customers. Quiet Platforms is FAST. For our associates, clients, and customers, we build our business and community by being…

• Futuristic Thinkers who solve for tomorrow’s problems and deliver what’s possible today. We challenge the status quo to make it better, simpler, and faster.
• Accountable for our actions and decisions to provide peace of mind. We admit when we are wrong and strive to make it right.
• Swift to act while getting the job done right. Being first is important but we strategically control our velocity based on needs.
• Trusted through actively hearing others and fulfilling our commitments. We connect through transparent communication and a willingness to help.

Our Fulfillment Network delivers next generation end-to-end omni-channel fulfillment with speed, precision, and quality to drive impact for retailers and brands of all sizes. We provide distributed order management, freight visibility, reverse logistics solutions, analytics, reporting, auditing, insurance, and other services–all with seamless integration into any enterprise stack.Job Summary
As an Operations Dock Manager, you are responsible for managing, coaching, developing, and training a team of supervisors, leads, and associates to meet or exceed established internal key performance indicators (KPIs) along with service level agreements (SLAs) associated with inbound/outbound dock flow. Your daily responsibilities will include priority setting, maintaining work standards, and implementing methods to enhance workflow by identifying issues and expediting solutions.
Responsibilities

• Lead the day-to-day dock operations in a fast paced, e-commerce distribution environment to ensure that all internal/external operational needs are met with effective utilization of labor, space, and equipment for designated clients in accordance with the agreed upon SLA’s with a high level of quality, accuracy, and fiscal responsibility
• Oversee incoming and outgoing shipping activities; including, but not limited to: Inbound, receiving, shipping, inventory control, and sortation, to ensure order accuracy, completeness, and condition of shipments
• Collaborate with the General Manager and cross-functional teams on productivity planning, operations, and staffing needs; with a main partner being the Transportation team
• Understand customer expectations and effectively communicate these expectations to your team
• Assist in establishing work schedules and ensure employee hours, attendance, productivity, and quality are being properly documented
• Actively participate in warehouse planning and town hall meetings; conduct daily stand-up shift meetings with associates to communicate daily expectations, important updates, and any upcoming schedule changes
• Develop a highly productive and engaged team by actively participating in recruitment, selection, training, development, performance management, and any reward or recognition programs
• While prioritizing a clean, neat, safe, and orderly work area and adherence to all safety policies, regularly reinforce the efficient and safe operation of material handling equipment with associates
• Conduct operations in a manner that promotes warehouse security and employee safety in accordance with OSHA and other appropriate policies/procedures
• Understand applicable labor laws and work to maintain a positive workplace culture with all employees
• Maintain a working knowledge of all operating systems pertaining to the work area, assist in establishing standard work procedures (SOPs) as needed, and ensure procedures are properly and consistently implemented
• Prepare and analyze daily, weekly productivity reports and address any issues with the team in a timely manner
• Troubleshoot day-to-day problems, identify long-term resolutions, and implement opportunities for continuous process improvement
• Conduct annual performance reviews for direct reports and regularly manage team performance and development
• Other duties as assigned

Qualifications

• Bachelor’s degree or equivalent required
• 3-5 years previous management experience-preferably in ecommerce retail fulfillment, transportation, third party logistics (3PL), or other supply chain environment
• Strong verbal and written communication skills
• Possess solid judgment, problem-solving, analytical, and decision-making skills
• Schedule flexibility, including nights and weekends
• Ability to build a cohesive team that exemplifies our core values of “Quiet is FAST”
• Demonstrated leadership skills to influence, implement, resolve conflict, and manage change within the department
• Detail oriented and able to work multiple tasks at one time while regularly communicating progress
• Excellent time management skills with the ability to adjust on the fly in a fast-paced environment while meeting deadlines
• Must be technologically savvy; experience with an Order Management System, Warehouse Management System, or Labor Management System is highly desirable
• Must be proficient in Microsoft Office including Word, Excel, and PowerPoint
• Lean Six Sigma or continuous improvement experience preferred

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to lift up to 25 pounds at a time.
• Must be able to traverse and access all areas of the warehouse.
• Ability to work in warehouse climate with temperature range of 55-80 degrees

The above job description is not intended to be an all-inclusive list of duties and standards of the position and additional tasks may be assigned to employees.
Quiet Platforms, a wholly owned subsidiary of AEO, Inc., is committed to an inclusive and diverse workplace community. Quiet Platforms is an equal opportunity employer who does not discriminate on the basis of race, national origin, gender, gender identity, sex (including pregnancy), protected veteran status, sexual orientation, disability, age, or other legally protected status. This applies to all Quiet Platforms activities, including, but not limited to, recruitment, hiring, compensation, training, and performance evaluation.