Phlebotomist III Site Lead - Nashville, TN - Monday - Friday - 8:00am-4:30pm

Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR III – Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III – Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR III – Site Lead will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and leads more than one PSR on site. The PSR III – Site Lead can provide coverage at multiple locations for multiple roles. The PSR III – Site Lead must ensure that daily activities of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy are completed accurately and on time. The PSR III – Site Lead demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long-term care or as business needs dictate. Must be able to step in for a PSR II and lead one or more PSR on site. Will be required to act as a coach, mentor, instructor, resource advisor for new employees and provide effective onboarding services to new clients. They will also act as point of contact to staff on-site and provide regular input to the group lead or supervisor. The PSR III – Site Lead may also focus on working with customers who have a high complexity and/or volume practice with a specialized focus requiring outstanding phlebotomy skills. In addition, these practices require a higher level of customer-facing skills including; verbal and written communications, problem-solving, and collaboration with multiple functions, such as Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. The PSR III – Site Lead must be capable of handling multiple priorities in a high-volume setting.

QUALIFICATIONS

Required Work Experience:

• Five years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
• Must have reliable transportation, valid driver's license, and clean driving record, if applicable.
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.

Preferred Work Experience:

• Medical training: medical assistant or paramedic training preferred.
• Minimum 3 years in a Patient Service Center(PSC) / In-Office (IOP) environment preferred.
• Customer service in a retail or service environment preferred

Skills:

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and Knowledge of our business.
• Capable of handling multiple priorities in a high-volume setting.
• Must be able to make decisions based on established procedures and exercise good judgment

EDUCATION
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS
Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana)

Quest Diagnostics honors our service members and encourages veterans to apply.

Job Type: Full-time

Schedule:

• Monday to Friday

Experience:

• Phlebotomy: 5 years (Required)

Work Location: In person