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Diagnostic Laboratory of Oklahoma- Oklahoma City, OK Monday-Friday 8:30am-5:30pm
Main Duties: Responsible for contacting customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols. Document reporting or call history in the patient file and maintain appropriate records. Contact the clients to resolve routine matters related to patient testing and result reporting. Use established protocols for reporting client concerns. Escalate complex client issues to the appropriate individual/department. Provide input on quality improvement opportunities to Supervisor. Provide clerical support. Other duties as required to meet the client’s requirements.
Required Knowledge: Must be able to operate basic office equipment, have general computer knowledge and basic typing ability. Must have demonstrative customer service skills. Must be able to communicate in English both verbally and in writing. Must be confident, self-motivated and be able to work unsupervised. Requires professionalism in appearance, actions, and attitude. Must be able to maintain professionalism in times of heavy workloads and stress. Requires teamwork, collaboration, and strict attention to detail. Must be dependable, punctual, and demonstrate integrity and a commitment to company values. Must be able to achieve and maintain department specific metricsRequired Experience: Minimum High School diploma or equivalent. 1 year of clinical laboratory or customer service
experience in a call center environment preferred.
Special Requirements: Must be available for any shift, including nights, weekends, and some Holidays as needed. Overtime as required by business needs.
Physical and Mental Requirements:
Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.
Full Time
Ancillary Healthcare
$31k-39k (estimate)
11/22/2022
06/05/2025
questdiagnostics.com
SECAUCUS, NJ
15,000 - 50,000
1967
STEPHEN H RUSCKOWSKI
$5B - $10B
Ancillary Healthcare
We are the worlds leading provider of diagnostic testing services with a medical and scientific staff of approximately 900 MDs and PhDs, an extensive network of convenient patient locations and laboratories and a range of complementary diagnostic products. Our advanced health information technology solutions enable better healthcare decisions today, and our support of clinical trials is helping to find the cures of tomorrow. Quest Diagnostics is driven to discover and deliver diagnostic insights and innovations that help to improve human health. Athena Diagnostics is a leader in diagnostic tes...ting for neurological diseases. Our team at Athena Diagnostics develops and offers innovative tests for Alzheimer's disease, spinal muscular atrophy and other neuromuscular and developmental disorders.
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The job skills required for Client Service Assistant include Customer Service, Communication Skills, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Service Assistant positions, which can be used as a reference in future career path planning. As a Client Service Assistant, it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Assistant. You can explore the career advancement for a Client Service Assistant below and select your interested title to get hiring information.