About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com. 

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

The Position

In this role, you will be responsible for evaluating enablement needs including reporting needs for sales & customer care, implementing CPQ configuration requirements and analyzing CSAT survey results from customers. Under the guidance of Sr. Manager of Training & Enablement and collaboration with the Enablement Sr. Analyst, you will build and manage systematic reports to support departmental analytical needs as well as develop project plans & backend salesforce build outs for product roll outs and ongoing management.

Essential Functions

· Create & maintain salesforce reports for Sales & Customer Care including management dashboards, Sales Team specific lead/opportunity/account views.

· Review and triage the Training and Enablement case queue to distribute to appropriate team members or departments for resolution to business needs, IT bugs, process assistance and system enhancements.

· Assist the Sr. Analyst with statistics building and management of the company CSAT program.

· Analyze the product configuration needs to execute new product builds, every day fixes, and review of existing builds to make improvements.

· Aid the Sr Analyst with pricing updates to the sales pricing tool and related system values.

· Pull & review reports necessary for enablement reinforcement.

Qualifications

· Associates or Bachelors Degree required

· Entry Level knowledge of preparation, analysis, or visualization of data.

· Experience with Microsoft Suite; preferably Excel proficiency.

· Excellent written and verbal communication skills

· Ability to self start based on designated projects and tasks.

· Ability to create & propose solutions for potential obstacles.

· Strong organizational skills.

· Must be a quick learner and should be able to adapt to changing technical and business requirements

· Results-oriented attitude, ability to manage multiple projects and data-driven mindset

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Employee Referral Program

At Quench, we understand that our greatest asset is our team members, and we value your support in helping us discover exceptional talent. That is why we are excited to introduce the new Quench Talent Referral Program – an innovative initiative designed to recognize and reward your contributions to our growing team. 

To learn more about this program please click the following link: https://onfirstup.com/Quench/quench/contents/36946818?tok=adda9212-c825-4dce-9271-d086ecfcc707_17847637