POSITION TITLE: Community Outreach Medical Coordinator – Disease Management

RESPONSIBLE TO: Sr. Dir. Clinical Services

DIRECT REPORTS: None

OUR MISSION

The mission of Queen of Peace Center is to provide family-centered care for women with substance-use disorders, their families, and at-risk youth through treatment, prevention and education and housing.

As demonstrated by the life of Jesus Christ, Queen of Peace Center works to build a future of peace for families.

ORGANIZATION OVERVIEW

Founded in 1985, Queen of Peace Center (QOPC) is a $10 million-dollar non-profit organization serving more than 1,300 St. Louis women and their children and families each year. We are focused exclusively on providing family-centered behavioral healthcare. Our unique model addresses the full continuum of needs for those impacted by substance use disorders, co-occurring disorders, and trauma by providing treatment, prevention, education, and housing.

QOPC is committed to serving the St. Louis community with passion, a humble spirit, and a belief in the possibilities. One of eight federated agencies of Catholic Charities of St. Louis, QOPC is a separate 501(c)(3) non-profit organization and has its own Board of Directors. We are licensed by the Missouri Department of Mental Health and accredited by the Council on Accreditation.

POSITION DESCRIPTION

The primary focus of this position will be to provide outreach to a defined cohort of Medicaid-eligible clients, navigating substance use disorders (SUD) and other related behavioral health concerns and experience chronic medical conditions, enroll them in services, connect them with a nurse to perform metabolic screenings, and assist with transportation to medical appointments.

CORE FUNCTIONS

• Conduct outreach efforts to identify and engage clients who may benefit from our services. 
• Establish rapport and build trusting relationships with clients through effective communication and active listening. 
• Enroll clients in appropriate services and programs, ensuring they understand the benefits and processes involved. 
• Connect clients to on-site nursing team and/or community clinic partners to conduct metabolic screenings, including taking measurements, assessing vital signs, and recording relevant health information. 
• Collaborate with healthcare professionals to ensure accurate and timely documentation of screening results. 
• Provide education and support to clients regarding health and wellness, including proper nutrition, exercise, and medication adherence. 
• Arrange and coordinate transportation for clients to medical appointments, ensuring their safe and timely arrival. 
• Maintain accurate and up-to-date records of client interactions, services provided, and outcomes achieved. 
• Collaborate with internal teams to ensure seamless coordination of services and resources. 
• Stay informed about community resources and refer clients to appropriate organizations or agencies when necessary. 
• Participate in ongoing training and professional development activities to enhance knowledge and skills. 

QUALIFICATIONS

• Bachelor's degree in a related field (e.g., social work, psychology, public health) is preferred. Medical Assistant and relevant experience will also be considered. 
• Proven experience in community outreach, client engagement, or social services. 
• Strong interpersonal skills with the ability to build rapport and establish trust with diverse individuals and communities. 
• Knowledge of metabolic screening procedures and ability to accurately record and interpret relevant health data. 
• Excellent organizational skills and attention to detail. 
• Effective communication skills, both verbal and written. 
• Ability to work independently as well as collaboratively in a team environment. 
• Proficiency in using computers and software applications for data entry and record keeping. 
• Valid driver's license. 
• Compassionate, empathetic, and non-judgmental approach to client care. 
• Knowledge of community resources and healthcare systems is a plus. 

SKILLS AND ATTITUDE REQUIRED FOR SUCCESS IN THE JOB

• Demonstration of respectful, professional behavior at all times in various settings
• Ability to manage complex and multiple tasks and prioritize appropriately
• Understanding of chemical dependency as a disease, including treatment and intervention methods
• Ability to communicate effectively, orally and in writing
• Ability to work with people from a diverse range of ethnic and socio-economic backgrounds, including those with co-occurring disorders or other disabilities who may display hostility
• Commitment to ongoing education, skill development and learning

Job Type: Full-time

Pay: From $38,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person