Overview:

Quantum Research International, Inc. (Quantum) provides our national defense and federal civilian and industry customers with services and products in the following main areas: 1) Cybersecurity and Information Operations; 2) Space Operations and Control; 3) Aviation Systems; 4) Ground, Air and Missile Defense, and Fires Support Systems; 5) Intelligence Programs Support; 6) Experimentation and Test; 7) Program Management; and (8) Audio/Visual Technology Applications. Quantum's Corporate Office is located in Huntsville, AL, but Quantum actively hires for positions nationwide and internationally. We pride ourselves on providing high quality support to the U.S. Government and our Nation's Warfighters. In addition to our corporate office, we have physical locations in Aberdeen, MD; Colorado Springs, CO; Crestview, FL, Orlando, FL; and Tupelo, MS

Mission:

Quantum Research is seeking a Team Lead to provide support to the National Cyber Security Operations Center's Client Engagement Team (CET) in Huntsville, Alabama In this role, you will lead CET members to maintain an interface efficiently and accurately with a potential or existing NCSOC Client, assisting them with daily emails, phone calls, and questions about NCSOC services, onboarding, and continued support as the client engages with other NCSOC teams for selected cybersecurity-focused services. The chosen applicant will track the daily tasks of CET members with clients, proofread emails and reports, and engage daily with all NCSOC teams to assist CET members in helping clients in all aspects of selected/provided services.

Responsibilities:

• Responsible for the initial and continued engagement with NCSOC clients, both existing and potential.
• Gain a deep understanding of NCSOC Services and work with Subject Matter Experts (SMEs) to translate complex information into simple, polished, engaging reports and content.
• Develop and present comprehensive and accurate reports, training, and presentations for both technical and executive audiences.
• Support and interact with all NCSOC technical teams to assist in the on-boarding and continued provision of services to NCSOC clients.
• Address customer issues with speed and efficiency.
• Work to coordinate informational meetings and reports to clients and NCSOC management.
• Evaluate current content and develop innovative methods for improvement.
• Other duties as assigned as they relate to the position and department goals

Requirements:

• Bachelor's Degree in a technical discipline desired, but years of experience and certifications may be accepted in lieu of Degree. Applicable Certifications include any of the following: CISA, GCFA, GCFE, GNFA, CySA , GCIA, GCIH, OSCP, GSEC Security , A , or Net .
• Must possess excellent verbal and written communication abilities.
• Experience developing documentation and explaining technical details in a concise, understandable manner. Must possess excellent verbal and written communication abilities.
• Ability to travel up to 10%.
• Proficient in MS Office and CRM/project management software
• Must have a problem-solving aptitude.
• Selected applicants will be subject to a government security clearance investigation and must meet eligibility requirements for access to classified information.

Equal Opportunity Employer/Affirmative Action Employer M/F/D/V:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.