We are seeking a highly skilled Principal Digital Customer Experience Analyst to join our team. This role requires someone who can work autonomously, lead our business users in grasping the customer experience across digital platforms such as our website, portals, and new ecommerce platform. Additionally, the ideal candidate should possess strong technical capabilities and be able to actively contribute to website development.

Reporting to the VP, IT Business Partner, this position will collaborate closely with key stakeholders to shape our digital strategy and oversee the development, maintenance, and support of our digital platforms.

Primary responsibilities include:

* Acting as the advocate for both internal and external customers to enhance their experience.

* Understanding, detailing, and communicating user workflows and requirements to ensure impactful technology solutions.

* Translating processes and workflows into functional technology solutions focused on delivering exceptional customer experiences.

* Creating and maintaining diagrams to illustrate business processes.

* Collaborating with commercial teams and other stakeholders to gather, analyze, document, and communicate digital requirements.

* Managing changes in requirements throughout the project lifecycle.

* Providing input on design to align with business needs.

* Identifying and managing areas of risk related to requirements.

* Building relationships with customers and project team members to ensure understanding of customer needs.

* Leading the development of testing plans and supporting User Acceptance Testing (UAT) to ensure all requirements are met.

* Advocating for customers while identifying and facilitating necessary changes in business processes for project success.

* Partnering with commercial teams on engagements with external solution providers and implementing solutions as needed.

* Contributing to pre-project business case development, strategic planning, and identifying digital improvements in business processes.

Requirements for this role include:

* Bachelor's degree with at least five years of relevant experience, or a master's degree with three years of relevant experience.

* 8-10 years of relevant experience in eCommerce, website design, and portals.

* Proven track record of successfully delivering digital strategies supporting commercial and customer experience teams.

* Experience in end-to-end delivery of IT solutions supporting commercial teams through digital platforms.

* Familiarity with Salesforce.com and ERP systems.

* Ability to handle difficult conversations with partners.

* Strong interpersonal, oral, and written communication skills.

* Proficiency in fostering a collaborative and positive team environment.

* Excellent facilitation, consensus-building, and organizational skills.

* Comfort in working in ambiguous situations.

* Demonstrated expertise in analysis, problem-solving, and exploring "what if" scenarios.

* Ability to thrive in a fast-paced environment and meet tight deadlines.

Why You'll Like Working For Us:

Our Technology:Quanterix' technology is designed to enable much earlier disease detection, better prognoses and enhanced treatment methods to improve the quality of life and longevity of the population for generations to come. The technology is currently being used for research applications in several therapeutic areas. The company was established in 2007 and is in Billerica, Massachusetts. For additional Information, please visithttps://www.quanterix.com.

Our Commitment to Employees:At Quanterix, we take pride in our employees' incredible work ethic, and we want to reward and recognize that by offering competitive compensation and a 401k plan with an employer match, as well as competitive health, dental, and vision benefits for employees and their dependents. We also offer an unlimited vacation policy to all exempt employees, and a generous PTO policy for non-exempt employees. All employees are awarded Equity, and we have an Employee Stock Purchase Plan, a Performance Bonus, and 1:1 Financial Counseling/Planning. We also offer Tuition Assistance. We have a free, state-of-the-art onsite fitness center for all employees. To keep you fueled up, we provide onsite employees free snacks and drinks every day!

Quanterix is committed to a Diverse and Inclusive workplace. Quanterix is an Equal Opportunity Employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Quanterix will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

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