Recent Searches

You haven't searched anything yet.

1 Technical Support Engr 1 Job in Raleigh, NC

SET JOB ALERT
Details...
Qualys
Raleigh, NC | Full Time
$81k-104k (estimate)
8 Months Ago
Technical Support Engr 1
Qualys Raleigh, NC
$81k-104k (estimate)
Full Time | IT Outsourcing & Consulting 8 Months Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

Qualys is Hiring a Technical Support Engr 1 Near Raleigh, NC

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, which addresses the needs of the customer in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role.The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions. The TSE will provide support via phone, email, and WebEx focused on the Qualysportfolio of products andtheirintegrationwith customerenvironments.

Qualifications:

The ideal candidate will have strong hands-on networking knowledge and must be able to adapt quickly to any technical challenge. You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Candidate must be passionate about security, and individuals with CISSP/CEH, or equivalent, are preferred. Applicant will have a deep understanding of network services and how they work from a protocol/configuration level with applications such as Apache/IIS is an advantage, as well as Windows AD security administration.

RequiredKnowledge/Experience:

*Bachelor of Science in Computer Science or equivalent experience

*3 years of experience in a technical support role.

*Unix/Linux experience in an enterprise environment.

*In-depth TCP/IP understanding.

*LAN/WAN infrastructures.

*Common OSservices (IIS, BIND, Apache, AD, WINS, Samba, SSH).

*Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.

*Windows Active Directory authentication and security.

*Knowledge of Samba/Active Directory integration

*CIFS, DNS, ACL, server/client configuration.

*Splunk usage including but not limited to log queries and report/dashboardgeneration

*Experienced with packet capture review and diagnosis.

*Oracle and Microsoft SQL knowledge

*Outstanding troubleshooting and analytical skills.

*Excellent written and verbal communication skills.

Preferred:

*Systems Management experience (KACE, GPO deployments)

*Previous API support and Regex knowledge.

*Scripting experience (Bash, Python)

*Knowledge of major web server software (IIS, Apache,Websphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).

*CCNA, MCSE, CISSP, CompTIA Security , and CEH highly desirable.

*Experience with Customer Support and Development Tools (Salesforce, JIRA, etc.)

Qualys is an Equal Opportunity Employer, please see our .

Qualys is committed to building an environment characterized by respect for the individual where cultural and ethnic diversity are blended by teamwork into a harmonious work force. Because of this we are firmly committed to equal employment opportunity for all employees.
All qualified applicants shall receive consideration that is free of discrimination or harassment on the grounds of race, color, national origin, ancestry, medical condition, religious creed (including religious dress and grooming practices), marital status, registered domestic partner status, sex, sexual orientation, gender identity and expression, genetic characteristics and information, age, veteran status, or any other protected characteristic.
This applies equally to individuals with a physical or mental disability or medical condition.
Qualys offers reasonable accommodations to qualified individuals with physical or mental disabilities to the extent the accommodation will enable them to perform the essential functions of the job and will not create an undue hardship. Further information relating to reasonable accommodations is available from the Human Resources Department.
If you request assistance or accommodations, please contact us at HR@Qualys.com

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$81k-104k (estimate)

POST DATE

08/28/2023

EXPIRATION DATE

03/29/2024

WEBSITE

qualys.com

HEADQUARTERS

FOSTER CITY, CA

SIZE

1,000 - 3,000

FOUNDED

1999

TYPE

Public

CEO

PHILIPPE F COURTOT

REVENUE

$200M - $500M

INDUSTRY

IT Outsourcing & Consulting

Related Companies
About Qualys

Qualys is a California-based cloud platform that offers asset management, compliance and IT security solutions for businesses.

Show more

Qualys
Full Time
$152k-201k (estimate)
1 Day Ago
Qualys
Full Time
$118k-138k (estimate)
5 Days Ago
Qualys
Full Time
$121k-156k (estimate)
3 Weeks Ago