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At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
But we are more than a platform we are the creators and stewards of the Experience Management category serving over 18K clients globally.
Building a category takes grit, determination, and a disdain for convention but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them.
Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light.
You won't have to look to find growth opportunities ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business.
Join over 6,000 people across the globe who think that's work worth doing.
XM Success Consultant, Employee Experience
Why We Have This Role
The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services.
We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face.
We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent!
Qualtrics is seeking a full-time XM Success Consultant who can ensure our customers are lifetime Qualtrics champions. If you have a Bachelor's degree, have 3-6 years of customer-facing experience, want to learn and leverage a market-leading product, and work at a fast-growing tech company, Qualtrics could be the place you've been dreaming about.
How You'll Find Success
You will know you are doing an extraordinary job when your product knowledge and stakeholder relationships drive customers to renew and expand their usage of Qualtrics.
You'll need the organizational skills to juggle multiple priorities and must be an excellent communicator who empathizes with the audience, both customers and teammates.
You are resourceful when facing challenges, and refuse to give up until our customers succeed.
How You'll Grow
Develop and deepen your expertise in the Experience Management(XM) space as you advise your customers to advance and mature adoption of the Qualtrics Platform
You'll broaden your business acumen as you work across a variety of clients and industries, developing a deep understanding of how Qualtrics creates value
Gain firsthand experience in the end to end SaaS lifecycle as you guide clients through use-case inception, through program launch, and value realization
Cultivate and deepen your XM expertise in the Employee Experience space as you gain exposure to a wide variety of XM programs and principles across clients and industries all in service of developing your skills as a trusted XM advisor
Things You'll Do
You'll be enabled to demo and shape foundational components of an XM program to best assist your customers
What We're Looking For On Your Resume
What You Should Know About This Team
Proactiveness and willingness to learn are a must. You will find that empathy and kindness are our secret-sauce for a high-performing team.
Our Team's Favorite Perks and Benefits
Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation.
For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws : Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals.
As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations.
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please let your Qualtrics contact / recruiter know.
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Last updated : 2024-05-10
Full Time
Software & Cloud Computing
$46k-58k (estimate)
05/12/2024
06/21/2024
qualtrics.com
PROVO, UT
3,000 - 7,500
2002
Public
ZIG SERAFIN
$500M - $1B
Software & Cloud Computing
Qualtrics develops a SaaS-based survey platform that provides data collection and analysis services for businesses.