Network Engineer

QualityIP is distinguished as one of the most advanced technology firms in Northeast Ohio. Our core offering entails an IT department service, wherein customers seamlessly integrate our HelpDesk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning teams as extensions of their own organizations. Through collaborative partnerships, we ensure the alignment of optimal-fit technology solutions with individual business objectives.

We are currently in search of a seasoned and self-driven Network Engineer. This role encompasses a diverse range of responsibilities, potentially including project management, strategic planning, and sales support. The ideal candidate will possess excellent communication skills, capable of articulating intricate technical matters to audiences of varying technical proficiency levels. A strong work ethic is fundamental to excel in this role.

Key Duties and Responsibilities:

• Collaborate closely with network colleagues to ensure the seamless and dependable operation of software and systems, aligning with business objectives and processes.
• Oversee and uphold network infrastructure integrity, encompassing LAN, WAN, WWAN, and Internet connections.
• Configure, maintain, and provide support for customer infrastructure as required.
• Exercise vigilance in monitoring network security to safeguard against external, internal, or program-based breaches.
• Play an integral role in shaping network security strategies and protocols.
• Maintain efficient backup and continuity solutions across primary and secondary locations, as well as customer premises.
• Employ network monitoring tools to ensure timely identification and response to network anomalies.
• Serve as an escalation point for network systems operational challenges.
• Develop and uphold comprehensive documentation related to system configuration, mapping, processes, and service histories.
• Enhance performance by promptly addressing network issues, conducting troubleshooting, and scheduling necessary upgrades.

Qualifications and Skills:

• Demonstrated expertise in infrastructure design and implementation.
• Proficiency in devising solutions for intricate routing demands.
• Mastery of firewalls, switches, wireless, and other networking components.
• Curiosity, self-motivation, and an eagerness to continuously learn.
• Capacity to work autonomously and collaboratively with cross-functional teams.
• Willingness to mentor less-experienced colleagues.
• Ability to provide valuable insights, guidance, and best practices in problem-solving scenarios.
• Strong aptitude for critical thinking, problem resolution, and informed decision-making.
• Dedication to delivering excellent customer service.

While a bachelor’s degree, networking certifications, ConnectWise experience, and general technical systems understanding are advantageous, they are not obligatory.

Benefits:

• Competitive salary
• Medical Mutual Health Insurance featuring HSA.
• Ancillary benefits - vision, dental, and life.
• John Hancock Retirement Account - Simple IRA with a 3% company match.
• Flexibility in work schedules.
• Paid Time Off (PTO).
• Reimbursement for training - 100% coverage of course materials and testing fees.
• Complimentary company apparel.

If you possess exceptional organizational acumen and derive motivation from contributing to a prominent team, we eagerly anticipate connecting with you!