Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist guests with reservations, room assignments, and other hotel services
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records of transactions
- Collaborate with other hotel staff to ensure guest satisfaction
- Perform night audit duties as required

Requirements:
- Previous experience in a front desk or guest service role preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to handle difficult situations with professionalism and empathy
- Flexibility to work various shifts, including weekends and holidays

Skills:
- Front desk operations: Proficient in handling check-ins, check-outs, reservations, and guest inquiries.
- Phone systems: Ability to operate multi-line phone systems and handle incoming calls effectively.
Hospitality: Passion for providing exceptional service and creating a positive guest experience.
- Guest services: Knowledge of how to meet guest needs and exceed their expectations.
- Phone etiquette: Polite and professional phone manners when interacting with guests.
-Guest relations: Ability to build rapport with guests and address their concerns effectively.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, requirements, or skills associated with the role.

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Expected hours: 32 – 40 per week

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person