Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Clerk. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience during their stay. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we encourage you to apply.

Responsibilities:

• Welcome guests with warmth, enthusiasm, and professionalism, creating a seamless arrival experience
• Process check-in and check-out efficiently and accurately, utilizing Choice Advantage
• Process payments and maintain accurate records of transactions
• Manage room assignments according to guest preferences and ensure rooms are prepared
• Field guest inquiries and requests via phone; resolving issues promptly and professionally
• Maintain an organized and clean front desk area and lobby
• Stock breakfast items and condiments
• Collaborate effectively with other departments
• Stay informed about hotel operations, services, and local attractions.
• Anticipate guests’ needs and proactively offer assistance

Experience:

• Previous experience in customer service or hospitality preferred
• Bilingual proficiency (English/Spanish) is a plus
• Phone etiquette and communication skills

Benefits:

• Competitive pay based on experience
• Employee discounts on hotel stays and amenities

Job Type: Part-time

Pay: $12.00 per hour

Work setting:

• In-person

Ability to Commute:

• Mount Dora, FL 32757 (Required)

Work Location: In person