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Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.
Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Skills:
- Strong hospitality management skills
- Knowledge of hotel management systems and phone systems
- Excellent customer service skills
- Bilingual/multilingual abilities are a plus
- Exceptional phone etiquette
- Ability to handle difficult situations with grace and composure
- Strong problem-solving skills
- Attention to detail and accuracy in handling guest information
- Ability to work in a fast-paced environment while maintaining a positive attitude
At our hotel, we value our employees and offer competitive benefits including:
- Competitive pay rates based on experience
- Opportunities for career growth within the hospitality industry
If you have a passion for hospitality, excellent communication skills, and enjoy providing exceptional service to guests, we would love to hear from you. Apply now to join our team as a Front Desk Agent!
Job Type: Full-time
Pay: $10.00 - $11.00 per hour
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
Full Time
Accommodations
$25k-33k (estimate)
04/17/2024
08/13/2024
qualityinnindianapa.com
INDIANA, PA
<25
2010
AMY BLAIR
<$5M
Accommodations
The job skills required for Front Desk Clerk include Customer Service, Problem Solving, Communication Skills, Attention to Detail, Hospitality Industry, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Clerk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Clerk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Clerk positions, which can be used as a reference in future career path planning. As a Front Desk Clerk, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Clerk. You can explore the career advancement for a Front Desk Clerk below and select your interested title to get hiring information.