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PURPOSE
Coordinates customer’s equipment repairs. Assists the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation within the dealership. Assist branch with administrative work such as banking, going to the post office, A/P and A/R.
BASIC FUNCTIONS AND RESPONSIBILITIES
•Fields internal and external customer inquiries for the Service Department
•Opens work orders maintains control until they are closed and invoiced
•Updates customer profiles using equipment, hours, or other information from the customer work orders
•Maintains service accessories and supplies and prepares replacement orders when necessary
•Prepares warranty and/or product improvement for submission by the Central Warranty Administrator
•Assists customers with mower or equipment loading/unloading when necessary.
•Performs other functions or duties as directed by management in-line with the objectives of the dealership. Assist branch with administrative work such as banking, going to the post office, A/P and A/R.
•Close and process RO’s for payment when needed
•Assist technicians and provides part service including parts lookup, pulling parts from parts stock and processing MD orders (where applicable)
•Assists on the parts counter when necessary
•Assists with loading/unloading trucks when necessary (where applicable)
•Acts as an ambassador for the dealership and protects the positive dealership image, while promoting customer loyalty and goodwill
EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS
•Basic knowledge of accounting practices.
•Ability to use standard desktop load applications, such as Microsoft Office and internet functions.
•Knowledge of office procedures.
•General understanding of mechanical/technical terms is preferred.
•High school diploma or equivalent experience.
•Ability to operate forklift
PHYSICAL DEMANDS
•Noise Levels: High.
•Weight Requirements: Lifting up to 50 lbs.
•Mobility: Standing and sitting for long durations.
•Visual: Working with PC, manuals, and close detailed work.
•Driving: Daily – short and long distances.
•Respiratory: Possible exposure to exhaust and dust fumes.
•Dexterity: Ability to grasp and manipulate tools and parts.
Full Time
Wholesale
$72k-100k (estimate)
02/06/2024
05/13/2024
qualityequip.com
ROCKY MOUNT, NC
200 - 500
2018
$50M - $200M
Wholesale
Quality Equipment, LLC is a full-service John Deere Dealer committed to upholding a higher standard of excellence in quality service and products. Youll find the industrys best equipment, parts availability and service in the industry, and an unmatched level of product support. With 27 locations across North Carolina and southeastern Virginia, we carry a complete line of new and used agricultural, lawn and garden and commercial worksite products. Our dealerships are located in Albermarle, NC; Burlington, NC; Carthage, NC; Chesapeake, VA; Clinton, NC; Dunn, NC; Durham, NC; Edenton, NC; Fairfiel...d, NC; Fuquay-Varina, NC; Goldsboro, NC; Henderson, NC; Hertford, NC; Jacksonville, NC; Kinston, NC; Knightdale, NC; New Bern, NC; Polkton, NC; Rocky Mount, NC; Roxboro, NC; Scotland Neck, NC; Smithfield, NC; Sunbury, NC; Wallace, NC; Washington, NC; Wilson, NC; and Winterville, NC. Our corporate headquarters are in Fuquay-Varina, NC.
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