PURPOSE 

Manages parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control. Optimizes Parts Department processes. Attracts, retains, and effectively engages department personnel. 

BASIC FUNCTIONS AND RESPONSIBILITIES 

· Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction 

· Executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals 

· Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures 

· Maintains and reviews monthly parts reports 

· Assists with the development and training of Parts Department personnel and completes performance reviews for Parts Department counter salespeople and other Parts staff (including Outside Parts Service & Sales, if applicable) 

· Assists with counter sales to support customer needs 

· Maintains all departmental tools, equipment, and vehicles in good working order 

· Submits parts warranty claims and parts return claims to the Central Warranty Administrator within the required time frame to receive maximum credits allowed 

· Promotes and merchandises parts and accessories, as required for part marketing plan

· Executes annual Parts Department goals and budget, in alignment with the organization’s financial and operational objectives
· Performs other managerial duties, as required, and location functionality duties, as needed 

· Always conducts self so as to be an ambassador of the dealership 

EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS 

· High School Diploma or equivalent experience 

· 2 year experience in Parts Department operations 

· Experience leading others 

· Ability to use standard desktop applications such as Microsoft Office and internet functions 

· Ability to write and speak effectively to individuals and groups 

· Basic understanding of financial principles relative to Parts Department operations 

· Ability to analyze and interpret internal reports 

· Ability to work extended hours and weekends 

· Excellent customer service skills, required 

· Strong organizational skills and leadership abilities 

· Ability to operate a forklift, preferred 

PHYSICAL DEMANDS

· Weight Requirements: Lifting up to 50 lbs. 

· Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting and repetitive keyboarding for long duration of time 

· Visual: Working with PC, smart devices, and close detailed work 

· Driving: Occasional – Short and long distances 

· Dexterity: Ability to grasp and manipulate standard tools and office equipment

· Noise: Medium to High