Commercial Project Manager

Job Description

Position Overview

The Project Manager position is primarily responsible for coordinating the order entry, purchasing, scheduling, releasing, and delivery of customer orders in a timely manner. The position is responsible for ensuring that each detail in the customer's order is addressed by managing orders from the point of contract through final resolution, which may include post installation and/or service issues. Works closely with the Sales Teams to achieve and provide excellent customer satisfaction.

Division: Commercial

Department: Commercial Sales

Reports to: Project Manager Supervisor

Job Type: Full-time

FLSA: Non-Exempt

Date: 01-03-2023

Duties and Responsibilities

• Initiative & receive external and internal customer contact
• Review and book orders from the sales team
• Plan and implement projects
• Use Sale Force software to set up project
• Define project scope, goals, deliverables, tasks, required resources, key dates and activities related to orders
• Schedule and project timeline, communicate estimated ship date
• Seek out internal experts and utilize their knowledge
• Manage project budget
• Hold and manage internal & external project meetings
• Track deliverables - coordinate delivery of customer orders
• Coordinate recovery for shortages and damaged product
• Be available as the main contact for the customer
• Work with manufacturing team, to make sure project dates are met
• Regularly communicate with Sales Representatives, internal and external customers in order to ensure timely and accurate fulfillment of orders and for product delivery details including verification of addresses, phone numbers and directions
• Update customer/stakeholders on progress as well as problems and solutions
• Implement and manage change when necessary to meet project demands
• Order parts and/or scheduling service appointments as needed
• Prompt and regular attendance at an assigned work location
• Interact and communicate with employees and customers in an appropriate manner
• Availability on site to confer with staff members with whom the employee must interact on a regular basis
• Communicate via email
• Review and analyze data and information concerning orders
• Plan, prioritize and monitor project activities
• Oversee the completion of assigned projects in a timely manner

Supervisory Responsibility

No direct management or supervisory responsibilities.

Safety

Observe safety and security policies and procedures, including proper use of PPE (personal protective equipment); report potentially unsafe conditions; and use equipment and materials properly. The individual must follow any on-site safety requirements during job site visits.

Travel

Approximately <5% travel is required for commuting between Quaker campuses or visits to job sites.

Qualifications

An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Proficient with Microsoft Office Software: Excel, Word, Outlook & PowerPoint
• Familiarity with DWG Viewer Software Tool for 2D Drawing Visualization
• Apply basic concepts of algebra, geometry and general business math
• Develop proficiency in Quaker's proprietary software

Preferred Education and Experience

The expectation is that the individual has achieved a minimum level of education and/or related expertise to qualify for this position.

• Associates or Bachelor's degree in Project Management or Construction Management or
• 4 Years prior experience in a Project Management role

Competencies and Skills

• Initiative
• Planning and Strategic Thinking
• Organization Skills
• Excellent Written and Verbal Communication and Listening Skills
• Problem Solving
• Project Management - Focused on Details and Follow Through
• Time Management
• Customer Service Focused
• Team Based Mindset
• Reliability

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.

Physical Demands The demands and environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is primarily an office job and largely a sedentary role with frequent sitting. The position requires the ability to climb stairs, lift files, open filing cabinets, bend or stand as necessary. The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee may also occasionally be required to lift and/or move up to 25 pounds.

It is an essential job function and safety rule, applicable to every employee working in a safety sensitive classified position, to be able to work in a constant state of alertness and in a safe manner. Work Environment

Although the employee will primarily be in an office setting, while performing the duties of this job, the employee may need to visit the factory and be exposed to climactic variations, fumes or airborne particles, various levels of vibration, and moving mechanical parts. Various types of Personal Protective Equipment might be required based on the employee's work location. The noise level in the office is usually low, but hearing protection may be advisable or required for prolonged visits to certain parts of the factory.

Other Duties and Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities may change at the discretion of management any time.

Equal Employment Opportunity Statement

Quaker is an equal opportunity employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Quaker will be based on merit, qualifications, abilities, and Quaker's needs and resources. Quaker does not discriminate in any employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability, genetic information, military status, or any other category protected by law.