Quadrant is Hiring a Help Desk - TIer II Near Charleston, SC
Help Desk - Tier IIJoint Base Charleston, SCMustActive DoD Secret clearance required Experienced Help Desk/ Desktop Support Admin 3 years of experiencing with the following Experience using the Remedy Ticketing system Active Directory experience is a plus Must have excellent communication skills (oral and writing). Excellent communications both written and verbal skills Strong attention to detail Ability to interact with Senior Government Leadership in an professional manner Excellent people skills and client facing skills CompTIA Security CE required DutiesProvide technical support including client hardware and software support Respond to customer trouble requests and problem calls received by telephone, email, or generated from the Remedy ticketing system Resolve customer issues using automated remote control software or other remote tools where possible Provide support to individuals at users workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and software issues Install, upgrade, support, and troubleshoot printers, computer hardware, Windows 10 OS, Office 2013 and other authorized desktop applications and peripheral equipment Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network Escalate the issue/problem to proper Tier 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.