Our Company

Quadrant Tool & Manufacturing Company (“Quadrant”) is one of the premier manufacturing companies in the Chicagoland area. We’ve been providing the highest quality parts, assemblies, and tooling to our customers for over 60 years. Our machinists use state-of-the-art machines, modern tooling, and the latest machining methods to produce complex and precision parts from plastic, aluminum, alloy steels, tool steels, stainless steels, titanium alloys and others. The dedication, talent, and experience of our employees have enabled us to earn a reputation for outstanding quality and on-time deliveries. Quadrant provides parts, complete assemblies, inspection equipment, and tooling to the automotive, aerospace, medical, food processing, electronic and automation industries. Our machining capabilities include CNC machining, CNC turning, wire EDM, CNC contour surface grinding, and tool room machining.

Job Description

The Customer Service Representative (CSR) is responsible for maintaining and strengthening the relationships between Quadrant and its customers. As a CSR, you will have 5-10 accounts that you'll be responsible for all communications, including quotes (with technical support), order placement, status updates, and expedite requests. Most customer interactions are through email (Outlook) and occasionally by phone. Our company uses ProShop as our ERP software, which includes every aspect of the business, and is very user-friendly. We are also striving to become a paperless company with the help of ProShop!

This is a critical function that requires attention to detail, strong organizational skills, and the ability to communicate clearly with teammates and customers with excellent writing and verbal skills.

Responsibilities:

• Ask questions, be hungry to learn, and quick to pick-up new things
• Facilitate the gathering of information from multiple team members for quotes
• Enter sales orders and quotations into our ProShop computer system
• Track orders internally and follow-up with scheduling and production to ensure on-time delivery
• Perform other tasks to support the various functions of our customer service department
• Always be looking for ways to improve our quoting and ordering processes
• Help to create a fun and productive work environment!

Qualifications:

• Ability to multi-task and handle a high volume of work in a fast-paced environment
• Experience with customer service and customer communication is required
• Familiarity with manufacturing drawings and part specifications is a plus
• Motivated self-starter with excellent organizational skills
• Able to make creative, timely and independent decisions
• Computer literacy with Microsoft Office – Outlook, Word, Excel
• Attention to detail when dealing with important customer specifications
• Previous exposure to metal materials and CNC manufacturing would be ideal

Benefits:

• Competitive Salary and Benefits Package
• Paid Vacation Time 10 Paid Holidays
• Annual Year-end Performance Bonus
• Excellent Health, Dental and Vision Insurance
• Flexible Spending Account “FSA”
• 401(k) with Company Matching
• Employee Assistance Program
• Employee Discounts through Suppliers
• Retirement Planning
• Opportunity for advancement within our growing company

Experience:

• Customer Service / Account Management: 5 years (Required)
• Manufacturing: 2 years (Preferred)
• Familiarity with Steels, Aluminums, Other Metals (Bonus!)
• Working knowledge of ProShop software (Bonus!)

Education:

• Associates Degree (Required)
• Bachelor’s Degree (Preferred)

Language:

• English (Required)

Dress code:
Casual

Schedule:
Full Time, 8am – 4:30pm, Monday thru Friday (flexible start time 7-9am)

Work Location:
1720 W Irving Park Rd, Schaumburg, IL 60193

Website:
www.linkedin.com/company/quadrant-tool

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift

Supplemental pay types:

• Yearly bonus

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer Service: 5 years (Required)

Ability to Relocate:

• Schaumburg, IL 60193: Relocate before starting work (Required)

Work Location: In person