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Patient Support Representative, QUADRANT BIOSCIENCES
Department: Payor Relations Reports to: Director of Patient Access
Scheduled Hours- Mon-Friday 11am-7pm
COMPANY
This is a fantastic opportunity to join a rapidly growing company focused on developing novel molecular
diagnostics and virtual care solutions to accelerate patient diagnoses and access to life-changing
therapeutic treatments. Quadrant Biosciences works with top academic institutions, medical researchers
and engineers to translate breakthrough findings into thoughtfully developed, scientifically sound
applications. Starting with a simple saliva swab, we leverage next generation sequencing and the power
of AI to develop accurate molecular diagnostics for a range of medical conditions including, autism
spectrum disorder, concussion and Parkinson’s disease. Quadrant Biosciences was recently highlighted
on CNN, NPR, Bloomberg, and Huffington Post for its groundbreaking work.
JOB SCOPE
The purpose of this position is to create an exceptional experience for all individuals accessing
Quadrant’s service lines focused on diagnosing autism. Specifically, persons in the position provide
support for our virtual care network, As You Are, in the areas of initial frontline communication via inbound
and outbound calls, emails, chat and text messages from patients, parents/caregivers, providers, and
provider liaisons.
Responsibilities include but are not limited to:
consumers, and payers contacting the Support Team center
payments, referral resources, scheduling / rescheduling, troubleshooting and assisting in virtual
appointment login, and other administrative processes and procedures
for ASD
KNOWLEDGE, SKILLS AND ABILITIES
leadership
WORK ENVIRONMENTS AND HAZARDS
This position requires sitting for extended amounts of time with a majority of the tasks requiring typing at a
computer station and managing telephone conversations using a variety of technology. This may be a
remote position. Remote employees will provide, at their expense, a secure, dedicated work area and are
responsible for maintaining their work area in a safe, secure, and nonhazardous condition at all times.
PHYSICAL DEMANDS
This position is mainly a stationary position involving sitting most of the time but may involve walking or
standing for brief periods of time. May require lifting up to 20 pounds.
QUALIFICATIONS
combination of education and work experience may be considered
RingCentral
Quadrant Biosciences Inc provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and harassment of any type
without regard to to race, color, creed, religion, national origin, ancestry, citizenship status,
age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions),
gender identity or expression (including transgender status), sexual orientation, marital
status, military service and veteran status, physical or mental disability, genetic
information, citizenship, immigration status, or any other characteristic protected by
applicable federal, state or local laws and ordinances.This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and training.
Full Time
Durable Manufacturing
$52k-67k (estimate)
04/17/2024
04/30/2024
quadrantbiosciences.com
SYRACUSE, NY
50 - 100
2012
RICHARD UHLIG
$5M - $10M
Durable Manufacturing