SUMMARY:Provides overall management and leadership for all business related to the administration of the Program. Provides daily direction and support to staff and ensures that all work products prepared by the department are completed in a timely manner and are produced with the highest quality.

DUTIES AND RESPONSIBILITIES:

• As a key member of the leadership team, supports the Project Director in ensuring that all contract requirements/goals and corporate requirements of the department are achieved on time and within budget.
• Oversees the operational functions tied to the administration of the Program including waiting list administration, intake, occupancy, inspections, quality assurance and customer service.
• Evaluates and interprets HUD regulations and guidelines as they pertain to the Program. Maintains program compliance with all statutory, regulatory, contractual, or other applicable standards.
• Ensures that program operations are performing at a high level throughout the year and are achieving all performance standards, quality metrics and SEMAP goals as required by our contract.
• Performs full or partial supervisory responsibilities including assigning and reviewing work, training, addressing employee problems, establishing objectives, interviewing applicants, hiring employees, discipline, discharge, recommending salary increases and performance evaluation.
• Identifies areas of compliance risk and oversees risk audits as necessary in various program-related aspects including HQS, SEMAP, Finance, Fair Housing, etc. Presents thoughtful solutions for managing and mitigating risk.
• Ensures effective utilization and trouble shooting of system-of-record software. Manages the data integrity of the system-of-record including successful and timely submissions/corrections of HUD Form 50058 and oversees all regular internal and external reporting.
• Prepares policy and procedure recommendations and administers approved policies/procedures related to housing programs administered by the organization.
• Provides accurate data and reporting as required for regular contract performance reporting.
• Represents the Program in a highly professional manner to representatives of federal and local agencies of government, the private housing industry, and community groups as necessary.
• Coordinates flow of appropriate communication, information, guidance and direction throughout the operation.
• Integrates professional customer service and corporate values into all levels of operations.
• Requires all division staff to maintain a high degree of professionalism and exceptional internal and external customer service in the exercise of their duties.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to energize, motivate and provide effective leadership to sustain a productive organization serving a diverse, limited income population.
• Ability to think creatively and apply concepts to daily operations.
• Ability to analyze administrative systems and data, and develop structures and strategies designed to provide high quality, cost effective service to the public.
• Skilled in sustaining a collaborative, teamwork style of management.
• Ability to interpret and implement complex and changing federal policies and regulations.
• Strong commitment and ability to assist in the professional development and training of staff.
• Ability to effectively communicate verbally and in writing, both within the organization and externally.
• Knowledge of the program and the ability to understand, interpret, apply and explain federal and agency policies, regulations, and procedures are is required.
• Ability to negotiate and resolve conflict.
• Must demonstrate competency with technology solutions and Microsoft Office Suite applications.
• Ability to effectively write letters, reports, procedures, maintain documentation and complete required forms.
• Skilled in managing multiple/competing priorities.
• Ability to read, write and speak English.
• Ability to work nights, weekends or non-regular hours.

QUALIFICATIONS AND REQUIREMENTS:

• Bachelor's Degree required or 7 years relevant experience in lieu of a degree, plus 5 years progressively responsible supervisory experience.
• Four years progressively responsible experience in the administration of public or private housing and/or assisted housing programs.
• Experience in the management of a Section 8 rental assistance program including supervision preferred.
• Must obtain program-related certifications as required.

COMPETENCIES:

• Problem Solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills- Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills- Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
• Ethics- Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Occasionally required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED

Quadel is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.