• Job Title : French Bilingual Service Analyst Associate I - Role : Support to end-users and pro-active monitoring of PPG'
• s computer system through ITIL methodology best practices of Incident, Problem and Knowledge centered support. - Start Date : 05 / 20 / 2024 (Flexible) - Duration : 4 months with potential extension - Work Mode : Hybrid (In-office on Tuesdays, Wednesdays, and Thursdays and remote on Monday and Friday) - Location : Cranberry Township, PA - Responsibilities : Identify, research, and resolve technical problems, respond to support requests, monitor PPG'

s computer systems, track and monitor problems for timely resolutions, work directly with customers on complex problems, participate in projects to improve customer responsiveness, and plan and monitor goals.

• Minimum Qualifications : Bilingual (French), 2-year degree in IT or related field, 1-3 years technical support experience, knowledge of ITIL standards or best practices, and intermediate knowledge of infrastructure support components.
• Shift : Rotating shifts between Mon-Fri 7 : 00am-4 : 00pm, 8 : 00am-5 : 00pm, 9 : 00am-6 : 00pm, Saturday 7 : 00am-4 : 00pm.

OT is available if approved. - Team Requirements : Ability to focus on results, drive change, promote teamwork, build trust & respect, and understand market & customer perspective.

Last updated : 2024-05-23