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The Head Teller will be responsible for providing leadership, guidance, and direction to the bank's teller staff in order to ensure they provide outstanding customer service to bank customers.
The Head Teller will manage the daily operations of the bank's teller staff, as well as provide assistance and support to customers.
The Head Teller is also responsible for training and developing teller staff to ensure they are knowledgeable about bank products and services.
GENERAL DUTIES AND RESPONSIBILITIES :
Implements and models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded.
May be required to be a Q2 Coach, which will require completing Q2 observations weekly and is able to redirect and praise individuals on their Q2 skills.
Including oversight, development, and coaching of staff to ensure the on-going level of productivity and customer service, as well as fair and equitable distribution of work assignments, by cross training individuals to ensures daily office settlement.
Oversee adequate availability of daily cash to be ordered as well as shipped out weekly.
Responsible for vault oversight and the daily auditing, reporting and balancing processes. Oversees each teller's daily reconciliation and assists if needed.
Ensures that tellers comply with all operating, regulatory and security policies and procedures.
Required to open and close the branch as needed and be available for all operating branch hours which can include holidays and weekends.
Be s uccessful in motivating team members in all aspects of QNB.
Last updated : 2024-04-26
Full Time
Banking
$40k-49k (estimate)
04/28/2024
05/12/2024
qnbbank.com
QUAKERTOWN, PA
500 - 1,000
1877
THOMAS J BISKO
$10M - $50M
Banking
The job skills required for Head teller include Coaching, Customer Service, Problem Solving, Product Knowledge, Leadership, ATM, etc. Having related job skills and expertise will give you an advantage when applying to be a Head teller. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Head teller. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Head teller positions, which can be used as a reference in future career path planning. As a Head teller, it can be promoted into senior positions as a Teller Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Head teller. You can explore the career advancement for a Head teller below and select your interested title to get hiring information.