3 IT Customer Service Support Specialist Jobs in Waco, TX

SORT BY

SET JOB ALERT

OFF

Details...

IT Customer Service Support Specialist

QED Technology Resources

Waco, TX | Full Time

$41k-52k (estimate)

2 Months Ago

Customer Service Representative/ Trade Show Coordinator Support

Foamtec International

Waco, TX | Full Time

$36k-45k (estimate)

1 Week Ago

Remote Industrial Maintenance Customer Service Specialist

Linde Gas & Equipment Inc.

Waco, TX | Full Time

$47k-60k (estimate)

1 Week Ago

IT Customer Service Support Specialist

$41k-52k (estimate)

Full Time 2 Months Ago

Save

QED Technology Resources is Hiring an IT Customer Service Support Specialist Near Waco, TX

IT Customer Service Support Specialist
Responsibilities:

Coordinates, diagnose, and troubleshoot incoming end-user requests.
Provides technical support services to end-users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, conference rooms, collaboration services, and network services.
Provides timely resolution of problems or escalation on behalf of end-users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs). Provides case status updates to management and end-users.
Supports and maintains effective relationships with end-users.
Maintains and updates records in tracking databases within established SLAs.
Alerts management to emerging trends in incidents, problems, or issues.
Overall summary fully proficient support individual contributors.
Works under limited supervision.
May be a resource to other employees in areas of expertise.
Assignments are moderately difficult requiring some judgment.
Nature of Supervision Works under limited supervision.
Less detailed instructions are provided, and minimal peer review is required.
Communication & Influence Communicates with contacts typically within and outside the department on matters that involve obtaining or providing information requiring explanation or interpretation to understand and reach an agreement.
Might be a resource to other employees in areas of proficiency.
Innovation & Complexity Work may be structured within identified boundaries and procedures.
Follows established processes to complete tasks. Identifies problems and issues in straightforward situations.
Resolves most issues.
Organization Impact Works to achieve operational targets within job area which has moderate impact on the overall achievement of results for the team.
Work is of moderate scope, typically on larger, task-related activities.

Requirements:

Education & Experience Requires fully proficient job knowledge/skills.
Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or;
2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.