QDI Surfaces in Dallas is currently seeking a dedicated and motivated Customer Service Representative to join our team and work in our Contractor Office. This would be a non-supervisory position but will be a very vital part of our company's success. This is a remarkably diverse role and will include handling everything from answering phones, greeting customers, entering sales/sample orders, taking payments as well as assisting our Sales team with quotes order and product inquiries. This is NOT a call center role. The job functions would include but are not limited to:

• Be familiar with QDI’s products and be able to describe colors, styles, and highlight the features and benefits to customers
• Have a basic understanding of travertine, limestone, and marble and their differences
• Understand the sales process from start to finish
• Greeting and assisting customers that come into the office or contact the Company via phone or email
• Enter Sales Orders using computer systems (hardware and software)
• Refer customers to a Sales Representative when they are onsite and available
• Answer all customer questions about products, prices, availability, product uses, and available options
• Coordinate customer material pick-ups with warehouse personnel
• Develop and maintain a constructive and cooperative working relationship with other QDI employees
• Attend regular CRS training meetings and dedicate yourself to continuous improvement

Successful candidates will have the following:

• 2-5 years in a customer service or office manager role and preferably natural stone industry experience.
• Well organized, self-disciplined, and motivated - Attention to detail a must.
• Excellent time management
• Able to work in a fast-paced environment
• Easily adapts to change
• Innovative
• Outstanding customer service skills
• Professional appearance
• Good presentation skills
• Problem-solving skills with the habit of being proactive
• Excellent written and verbal communication
• Team player
• Good computer skills including MS Outlook, Word and Excel
• Recent college grads encouraged to apply
• Desire to grow with the company - this is a lifetime career opportunity for the right candidate!

Company Benefits:

• Competitive Pay
• Full health insurance benefits after 90 days
• 401 K
• Employee discounts on all QDI materials

This is a fantastic opportunity with a rapidly growing, Inc. 5000 company. We are constantly expanding and prefer to promote from within. If you would like to be a part of our QDI Family, submit your application and Let’s Talk Surfaces!