5 Bilingual Customer Service Rep - Growth Opportunity Jobs in Dallas, TX

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Bilingual Customer Service Rep needed! (Irving)

negocialoya.us

Dallas, TX | Full Time

$35k-44k (estimate)

6 Days Ago

Bilingual Customer Service Rep

Clearstream

Dallas, TX | Full Time

$35k-44k (estimate)

Just Posted

Customer Service Rep - Growth Opportunity

DaBella

Dallas, TX | Full Time

$37k-47k (estimate)

Just Posted

Bilingual Customer Service Rep - Growth Opportunity

DaBella

Dallas, TX | Full Time

$35k-45k (estimate)

2 Months Ago

Customer Service Rep (Bilingual)

QDI Stone

Dallas, TX | Full Time

$48k-63k (estimate)

3 Months Ago

Bilingual Customer Service Rep - Growth Opportunity

DaBella Dallas, TX

$35k-45k (estimate)

Full Time | Building Construction 2 Months Ago

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DaBella is Hiring a Bilingual Customer Service Rep - Growth Opportunity Near Dallas, TX

When you join the DaBella Family, you'll experience a shared dedication to a greater goal, and an opportunity to be part of a future-focused team of innovative leaders. With a high value for development, we offer unlimited potential for financial and professional growth. We’re one of the fastest-growing home improvement companies in the U.S. and we want to assure we provide excellent customer service both internally and externally.

Status: Full-Time

Compensation: $20.00 - $22.00 hourly

Our Ideal Candidate Will Bring:

High-level understanding of the critical need to deliver superior service
Ability to keep up with a fast-paced environment and maintain a positive attitude
Ability to learn multiple programs, research the issue, and articulate the solution
Excellent written and verbal communication skills

Overview:

The Customer Service Specialist is responsible for first-line customer service support andensuring customers’ experience with DaBella is as good as possible. The CS Specialist handlesomni-channel customer service inquiries and then routes them to the proper person to resolveany issues.

Essential Functions:

Monitors and processes customer messages via calls, email, and online inquiries and enters them into company CRM for tracking and reporting purposes
Contact customers via phone and email to clarify information and details regarding messages and complaints and to help establish resolutions for any outstanding issues
Coordinates with internal staff including sales, GMs, OMs, and installation team to ensure all customer requests and complaints are addressed and resolved promptly
Utilizes our internal review management software platform (Dymic) to monitor and measure customer sentiment and provide reporting and insights to relevant departments to facilitate growth and improvement

Qualifications:

Previous receptionist, data entry, customer service, or call center experience is preferred, but not required
Proficiency in Microsoft Office, email, email scheduling tools, internet, and internet-based applications
Excellent time management skills, ability to multi-task and prioritize work, and maintain self-direction in a fast-paced environment
A creative mind, with the ability to suggest improvements

Benefits:

Employees and their families are eligible to enroll in:

Medical, Dental, and Vision
Health Savings Account (HSA)
Company Sponsored Life Insurance
Supplemental Life Insurance
Long-term and short-term disability
Accident protection
Employee assistance program - access to counseling services and other tools to improve work/family/life balance
Pet Insurance for your furry family member
401k plan
Additional Insurance Programs including:

UHC Rewards
Rally Health
One Pass Select (gym membership subscription)

Additional Perks:

VPTO (Volunteer paid time off) year-round incentives to give back to your local community
Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
Relocation opportunities to other branches across the nation

Each DaBella Employee receives:

80 hours of Paid Time Off annually with incremental increases
6 paid holidays during a calendar year effective day one of employment

Hiring Immediately! For more information, please visit DaBella.us

Job Summary

JOB TYPE

Full Time

INDUSTRY

Building Construction

SALARY

$35k-45k (estimate)

POST DATE

03/22/2024

EXPIRATION DATE

05/21/2024

WEBSITE

dabella.us

HEADQUARTERS

HILLSBORO, OR

SIZE

200 - 500

FOUNDED

2011

CEO

NISSA D MCMILLAN

REVENUE

$50M - $200M

INDUSTRY

Building Construction

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About DaBella

Home is your most significant investment. It is the place where you find shelter, raise your family and build memories. We know you trust DaBella to treat your home with care. As the recognized leader in home improvement services, we do. With over a dozen offices covering five western states, we work directly with you to provide lasting value in roofing, siding, window, door and bath replacement systems. To ensure quality for a lifetime, DaBella puts to work factory-trained installers, American-made products, and industry-leading warranties. At DaBella, Quality Begins at Home.