Job Description

The Systems Support Engineer II is responsible for reporting onsite to our client’s location fulltime. This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers. Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service. This role will report to a Service Delivery Manager. 

Minimum Experience and Certifications

• Minimum 3 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy
• Previous Experience in a fast-paced consulting or MSP environment as plus 

Education and Certifications

• Bachelor’s degree desired
• Desired certifications: CompTIA A , Network , MCSE, MS Azure Administrator, Office 365

Additionally, an ideal candidate will possess:

• Experience with administrating and maintaining Windows Server 2016 and above
• High level knowledge of supporting/managing desktop operating systems
• Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
• Basic virtualization Administration which may include rebooting virtual machines, resource allocation, basic architecture knowledge
• Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP
• Strong ability to troubleshoot Windows and Mac OS related issues at hardware and software levels
• Strong ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)
• Strong ability to troubleshoot Office365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell
• Experience with MS Intune MDM including but not limited to configuration policies, compliance policies, and app protection for various device types
• Experience with Microsoft AutoPilot
• Intermediate knowledge of Backup Solutions (Veeam preferred)
• Intermediate knowledge of troubleshooting common remote solutions such as RDP and Azure WVD
• Basic understanding of core network components
• Maintaining standards and documentation on an ongoing basis as products and technologies evolve
• Strong consulting and communication skills
• Confidence and experience in front of clients
• Strong ability to work in a team-based environment
• Ability to be a self-starter and possess good time management skills
• Strong ability to manage their ticket queue in tandem with taking client support phone calls