New Revenue Development is a team specializing in designing and operating innovative energy service programs, such as Solar Renewable Energy Credits (SREC) and Virtual Power Plants (VPP), in California and Texas. We are seeking a Program Manager who will be responsible for designing and managing new energy service programs, including SREC and VPP, to provide high-value services to the electric grid and empower customers to earn and support local communities. As the Program Manager, you will lead Qcells' industry-leading distributed virtual power plant program, taking ownership of critical business processes that contribute to the program's success. Collaboration with stakeholders and external partners is essential to delivering an exceptional customer experience and creating value for the grid, customers, and Qcells

Responsibilities

• Employ advanced financial modeling techniques, including mid and long-term forecasting to design and implement new energy service programs ensuring alignment with the company’s profit objectives and customer incentives.
• Design and implement new energy service programs, aligning them with our business and customer incentives based on the company's profit modeling.
• Manage program enrollment, customer satisfaction, conversion rates, and customer churn, making these metrics the key performance indicators of the program's success.
• Coordinate with internal teams and external partners to educate and set up necessary workflows for launching new programs effectively.
• Support and maintain business processes for effective customer communication, site registration, and grid service delivery.
• Continuously improve and fine-tune these critical processes, focusing on scalability.
• Develop and maintain necessary reports and tools to assess performance against key metrics and communicate progress and issues

• Bachelor's degree in a technical or engineering field.
• Minimum of 6 years of project management experience.
• Experience in the distributed energy industry or related fields.
• Proven track record in generating and maintaining business processes.
• Excellent analytical and quantitative skills, including proficiency in databases and reporting tools.
• Basic software development skills, including task automation and API work.
• Excellent written and verbal communication skills.

• Master's degree in a technical or engineering field