You will be focused on optimizing each guest's experience by promoting hotel services, facilities and outlets and providing information of upcoming events / functions in the hotel and surrounding areas.

The Hotel Night Auditor accurately balances and audits the hotel's income and expenses for the current 24-hour period. The ideal candidate will :

• Have one year of hotel, customer service and / or accounting experience.
• Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
• Have strong computer skills and brand POS experience.
• May fulfill Manager on Duty shifts.
• Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals.

Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.

Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.

Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.

Balances and audits for accuracy room revenue, all room and tax charges, cashier's reports and guest and house accounts, food and beverage revenue and telephone revenue;

assists in the preparation of all reports relevant to daily revenues.

• Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
• Always provides a professional image through appearance and dress.

Note : Other duties as assigned by supervisor or management

Last updated : 2024-04-24