Sign On Bonus: $1,000

Job Overview:
We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Experience Officer (CEO). In this role, you will be first point of contact for walk-ins and phones. The CEO position is responsible for communicating with customers to resolve issues, collect insurance payments, verify information and provide exceptional service. We currently have full-time or part-time positions available with opportunities for growth and development. Position is in-person and requires on-site work during week days.

Duties:
- Provide excellent customer service by addressing any questions or concerns
- Communicate effectively both verbally and written; required to answer phones and manage incoming calls
- Perform data entry tasks in a timely manner; ensure customer data is accurate and complete

Ideal Candidate:
- Strong communication skills, both verbal and written
- Proficient with technology especially Microsoft Office 365 programs (Outlook, Word, Excel, Teams)
- Experience with outbound calling and customer service
- Call center experience is a plus
- Proficient in data entry

Join our insurance team and enjoy a comprehensive benefits package and learning opportunities. If you enjoy helping others, a career in insurance might be a good fit for you!

Job Types: Full-time, Part-time

Pay: $17.00 per hour

Expected hours: No more than 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year
• 2 years
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Are you currently on Kauai and able to commute to Lihue for this position?
• Are you seeking a part-time or full-time position?

Education:

• High school or equivalent (Required)

Experience:

• phone servicing: 1 year (Preferred)
• Microsoft Office: 1 year (Required)
• Office: 1 year (Preferred)

Work Location: In person