Property
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description
At the Boston Marriott Burlington, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Boston Marriott Burlington can mean for you!
Overview

The Housekeeping Manager performs inspection duties in accordance with company standards for satisfactory performance.

Duties include:

• following theinstructions of the Rooms Director and/or the Operations Manager in order to maintain company standards of cleanliness throughout the rooms section of the hotel.
• supervising the section housekeepers and section housekeeping aides (housepersons) assigned to the housekeeping team.
• relaying information concerning the status of rooms to and from the housekeeping office as well as the front desk.

Other essential duties and responsibilities of this position include the following (other duties may be assigned):

1. Assigns work to Housekeeping staff and trains staff in housekeeping duties.

2. Addresses guests complaints regarding housekeeping service of equipment.

3. Reports need for room repairs to housekeeper.

4. Examines carpets, drapes, and furniture for stains, damage or wear.

5. Checks and counts linens and supplies and communicates needs to housekeeper.

6. Records inspection results and informs Housekeeping staff of inadequacies.

7. Verifies staffing is appropriate for business levels.

8. Operates hotel property management system.

9. Handles lost and found inquiries and all pertinent procedures.

10. Checks vacant, expected departure and discrepant rooms.

11. Issues and inventories keys.

12. Communicates with appropriate departments when necessary.

13. Conducts pre-shift meetings.

14. Cleans rooms and assists in laundry when necessary.

15. Inspects linen closets, storage areas.

Supervisory Responsibilities: Directly supervises hourly employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include assisting with interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

Qualifications

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: College Degree preferred. Must have at least twoyears housekeeping experience, and three years supervisory experience, or equivalent combination of education and experience.

Language Skills: Must be able to communicate clearly with guests, customers, supervisor and fellow employees in both english and spanish.

Mathematical Skills: N/A

Reasoning Ability: Must be able to analyze routine data to make appropriate judgements regarding the process of inspecting/cleaning guest rooms and supervisory duties.

Certificates, Licenses, Registrations: N/A

Physical Demands: Must be able to push/pull/lift up to 50 pounds. Job frequently requires use of arms, hands, and fingers. Requires walking, sitting, crouching, kneeling, standing.

Hours: Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime. Also, depending on the season, hours may be reduced at any time.