Overview

Position Summary : To work within the framework of a quality Food and Beverage service team. To greet and seat guests with warm, friendly and sincere manner and escort them to their table.

Make a good first impression, and insure they are happy when they leave. To manage seating charts and systems as well as relay pertinent information regarding guest requests to servers and management.

Qualifications Responsibilities include : Arrive to work promptly and consistently follow schedule. Hold knowledge of the floor plan, server station assignments and table numbers.

Inspect menus for cleanliness and crispness and change out when necessary. Walk through dining area and the Lounge, note and correct any irregularities (lights burned out, furniture crooked, etc.

Maintain accurate seating chart and cover tally. Be able to make reservations accurately and courteously. Answer phones with knowledge of the operation of the Hotel Valley Ho and / or direct the guests for further assistance.

Provide a smile and friendly greeting for guests, uses guest's name (if known), confirms number in party, asks guests for their seating preference and special needs, walks with guests at their pace to the table, alerts guests of steps and inclines, assists if necessary and informs server / manager of special needs.

Present menus to guests and informs server of guest present at the table and returns to the lobby to greet guests, checks dining room for guests who are ready to leave.

Acknowledge and thank guests when they are leaving, ask them to return, ask about their dining experience and follow through with the manager with any guest issues.

When closing, inspect for cleanliness and prepare the station for the next day. Attend all scheduled staff meetings and supplemental training sessions.

Last updated : 2024-04-23