Location : Company Name

Pyramid Global Hospitality

Location

US-LA-New Orleans

Department

Front Office

Position Type

Regular Full Time

# of Openings

1

Requisition ID

2023-35738

Address

535 Tchoupitoulas St

Postal Code

70130

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Ideally situated just three blocks from the French Quarter, the Old No. 77 Hotel is a fine boutique hotel with a storied history. Home to a rotating art gallery, Provenance Signature Amenities, and Compère Lapin — one of New Orleans’ top restaurants — this enchanting Provenance Hotels property is your gateway to the cultural epicenter of New Orleans.

• Defining and implementing front desk objectives and procedures.
• Hiring and training staff and managing the shift schedules.
• Tending to guests' complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area is kept clean and organized.
• Maintaining front desk office supplies and equipment.
• Managing budgets, records, and contracts.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Conducting performance reviews with the front desk staff.
• Generating reports and feedback for presentation to the general manager.
• Performing administrative duties such as filing and updating records, among others, as needed.

Front Desk Manager Requirements:

• High school diploma or GED.
• Bachelor's degree in hospitality or similar.
• A minimum of 2 years of experience as a front desk manager or similar.
• Proficient in hotel front desk software such as HotelKey, innRoad, and Cloudbeds.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.