Interested? If so, please apply through the below link with your resume and earning expectations to the Putzmeister America Human Resources Department. Job Application: Putzmeister America Job Application Link

Position Summary: Supports external PMA personnel attending to daily queries and issues as well as unique customer issues. Provides excellent inter-departmental coordination to ensure seamless PMA workflow practices. Owns and maintains various back-office roles and processes.

Primary Duties and Responsibilities:

• Provide order confirmations, confirm detail order information
• Provide regular order status updates to the customer and sales representatives.
• Communicates delivery dates and coordinates delivery
• Addresses customers by telephone or in-person to provide information about products or services
• Aids customers with resolutions for sales, service, or any customer issues
• Follow up and confirm receipt of final signed sales agreements.
• Ensures orders are being processed in a timely manner per customer agreements.
• Helps spearhead resolving external sales personnel customer and product challenges.
• Responsible for immediately releasing order confirmation letters once the order has been received.
• Work to establish customer dealer council meetings, including the implementation and presentation.
• Train expertly in SalesForce.com
• Maintain and expand heat map used to cover a larger spectrum, including all product lines.
• Active as a POINT OF CONTACT for their region assigned.
• Maintain new Price Matrix, material price groups, and customer price groups in SAP.
• Request a copy of the trade-in title prior to shipping the new unit. Follow up on receipt of the original title after the new unit is delivered
• Contact the customer after the order is received to obtain finance company information.
• Prepare all documents for finance companies 3 weeks prior to shipment.
• Follow up on pre-delivery payment.
• RSD goes to person, on occasion, for day-to-day issues… inter-departmentally.

Qualifications/Experience/Skills:

• Must be fluent in English and Spanish (Portuguese language a plus)
• 4-year College degree preferred.
• 1-2 years' experience in a related work scope.
• Excellent communication skills, written and oral, and a willingness to help attitude.
• Self-motivated and proactive and easy to interact with.
• Strong time management skills to meet hourly and daily deadlines.
• Self-starting, capable of working independently and under pressure while facing changing priorities,
  functioning, and contributing to a fast-paced team.
• Strong organizational skills and attention to detail.
• Excellent internal and external customer relationship skills.
• Strong computer knowledge.
• Reliable.
• Experience with SAP and SalesForce a plus but not mandatory.
• Mandatory safety training (see “Total Compliance Management” program).

Benefits we offer:

• Comprehensive benefits (medical, vision, and dental insurance)
• Company paid Hospital Indemnity/Accident Insurance
• HSA – incentives for company contributions
• FSA Plans
• Company-paid Life Insurance
• Company paid Short term/Long term Disability
• Paternity Leave
• 401K plan with company match
• Profit sharing
• Company events
• Education Reimbursement
• Boot Reimbursement
• Uniform Program
• Employee discount program

Interested? If so, please apply through the below link with your resume and earning expectations to the Putzmeister America Human Resources Department. Job Application: Putzmeister America Job Application Link