39 Customer Service Manager Jobs in Linden, NJ
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Purposive Consulting is Hiring a Customer Service Manager Near Linden, NJ
Our client, a rapidly growing manufacturer and distributor of Chemical Products in the Elizabeth region, is seeking a Customer Service Manager to join their team.
In this role, you will play a crucial role in ensuring the satisfaction and loyalty of our valued customers. You'll be responsible for overseeing their customer service operations, from managing the customer service team to handling inquiries to implementing strategies for enhancing the overall customer experience.
Responsibilities:
· Oversee all customer service operations to ensure exceptional experiences for clients.
· Manage, motivate and oversee the customer service team.
· Address customer inquiries and concerns promptly and professionally.
· Implement strategies to enhance overall customer satisfaction and loyalty.
· Collaborate with internal teams to resolve issues and optimize processes.
· Maintain accurate records of customer interactions and transactions.
· Foster positive relationships with clients to drive long-term partnerships.
Requirements:
· Proven experience in customer service management or related fields.
· Excellent communication and interpersonal skills.
· Strong organizational abilities with meticulous attention to detail.
· Ability to prioritize tasks and manage time effectively.
· Familiarity with CRM software is a plus.
Job Type: Full-time
Pay: $90,000.00 - $100,000.00 per year
Ability to Commute:
- Linden, NJ 07036 (Required)
Work Location: In person
Job Summary
Full Time
$99k-128k (estimate)
05/19/2024
05/24/2024
The job skills required for Customer Service Manager include Customer Service, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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