Operations Manager

About Our Organization:

With over 35 years of experience providing high purity water solutions, Pureflow is committed to serving clients by designing, building, installing, and maintaining water purification systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture.

About the Position:

As an Operations Manager, you will have an exciting opportunity to direct the local operations and support the development of the territory. After developing a strong understanding of our industry and processes, you will be key in helping us provide uncompromising quality solutions to meet all aspects of our customers' high purity needs, operating profitably for the security and well-being of our employees.

Key Responsibilities:

• Customer Service:
  • Visit existing customers sites in our territory and meet the key contacts for each site
  • Develop and maintain a great relationship with each customer site
  • Oversees the development and maintenance of large service contracts
  • Review/Renew service agreements to ensure margins are known and agreed upon by PFI staff
  • Support non-service contract services (schedule/communication/quotation)
  • Perform other duties as assigned
• Operations:
  • Manage the coordination of work, inventory, and projects between technicians and the corporate office
  • Maintain and encourage accurate documentation for billable parts and time
  • Manage Service Technicians work orders completion, parts used, scheduling, shop time and over time
  • Plans, directs, and manages the services of the Branch
  • Participates in the development of long-range plans for the branch, ensuring consistency with corporate goals.
  • Develops and implements goals, annual budget, community relations programs for local and regional facilities and optimizes effectiveness and efficiencies through continuous improvement of resources.
  • Facilitate the creation of standard operating procedures, documentation, and execution at our customer sites and the PFI facility
  • Identifies staff development needs and facilitates in-house training programs in alignment with the corporate training curriculum.
  • Supervises, trains, and counsels' staff; completes reviews for employee performance evaluations.
  • Analyzes workload to ensure efficient staff scheduling in conjunction with Human Resources; interviews and selects staff.
  • Perform other duties as assigned

Job Requirements:

• Bachelor's degree is preferred and a minimum of 5 years of management experience with increasing responsibility
• Knowledge of statistics and budget preparation
• Measures and reports service customer satisfaction on a quarterly basis
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Maintains consistent gross margin on service that meets Corporate constraints
• Tracks and improves upon customer call backs (as defined by Corporate)
• Ability to work effectively with supervisor, subordinates, co-worker, customers, and prospective customers.

Office Hours:

The regular hours for the shop are Monday through Friday, 7:00am - 5:00pm.

On average, overnight travel for this position is about 25% (estimated at 7 days a month) and will require 50% of time in the field. Majority of work performed in office environment and at customer sites.

Benefits:

• Competitive base salary
• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, Health Savings Account (with company contributions), and more
• $1 for $1 401k match up to 4%
• 9 Company-paid holidays
• Generous personal time off that increases with tenure
• Education assistance
• Employee referral bonus program
• Ongoing training and development by internal and external industry experts

Pureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions.

Please visit our website at www.pureflowinc.com to apply online.