SHOULD YOU ACCEPT THIS CHALLENGE… 

Pure’s Customer Experience (CX) Global Strategic Accounts Program was established to drive long-term value through strategic alignment with our most valued global enterprise customers. The Program’s core mission is to establish and maintain a trusted advisor business partnership that produces mutual innovation and value creation, resulting in measurable outcomes for our strategic accounts. As a critical leader in the Program, the Global Strategic Accounts Marketing Program Manager is responsible for owning and implementing the program’s lifecycle including customer-facing features and benefits, program messaging and marketing materials, and the tools, processes and metrics to support the team and program performance..

This position requires someone who is a proven leader of strategic program management, experienced in turning voice of customer feedback and ideas into a roadmap strategy, a self-starter with a reputation of accountability and owning execution, building and managing cross-functional team relationships to execute on a program roadmap, demonstrates exceptional marketing and communication (visual, messaging and presentation) skills, proven effectiveness in matrix leadership, experience in building and driving standard processes, communication plans and best practices across a global team, a background in continual service improvement methodology, and capable of envisioning and building operational excellence that generates high customer satisfaction. This role will support a team of Global Strategic Account Service Directors responsible for driving long-term, measurable value with our most strategic customers.

WHAT YOU’LL BE DOING… 

• Own the development and execution of the Global Strategic Accounts program strategy and roadmap following a product management methodology
• Create compelling content for various communication channels (e.g., internal and external presentations, videos, email content, RFP content etc.) that articulates the benefits and features of the program
• Develop and refine program positioning and messaging that differentiates our program’s value in the market.
• Aggregate, analyze and amplify voice of customer insights and feedback to understand the customer experience of designated strategic accounts, competitive landscape, market trends, and translate findings into an actionable program strategy, roadmap and feature set.
• Build and manage presentation, account plan and communication templates, tools and training materials to support the Global Strategic Account Service Directors and teams supporting designated accounts including sales, service delivery and other cross functional members. 
• Measure and report on the performance of the program, analyzing the effectiveness and value of different feature sets and actions targeted at achieving customer outcomes.
• Project manage and drive continuous improvement activities and problem management trends for designated accounts, leading to swift root cause analysis and remediation/opportunities for improvement
• Ensure continuity and quality of communication and reporting across all service functions for designated Global Strategic Accounts (consistent QBR templates, etc.)
• Support program leadership to achieve Global Strategic Account Program KPIs for designated accounts including loyalty, satisfaction, diversification of spend and relationship equity
• Build and maintain customer scorecard and success index to reinforce business outcomes
• Communicate critical success factors and performance to senior leadership with a view to drive best practice across all Global Strategic Accounts
• Maintain “World Class” CSAT and NPS for designated accounts
• Build and manage a Customer Advisory Board program as a key customer benefit of designation
• Stay up-to-date with industry trends and product knowledge to continuously improve the value of program strategy.

WHAT YOU BRING TO THE TEAM… 

• Bachelor's degree in Business, Marketing, Communications or equivalent field of study
• 5 years of experience in strategic program management, product marketing, or a related program mgmt / marketing role, preferably in support of customer-facing roles/functions (i.e. sales, service delivery, strategic accounts)
• Strong understanding of marketing principles, strategies, and techniques.
• Excellent written and verbal communication skills, with the ability to create clear, concise, and compelling messaging.
• Leadership experience in driving continuous improvement, process mapping and communication actions and impacts.
• Creative thinker with the ability to generate innovative marketing ideas.
• Strong organizational and project management skills, with the ability to manage multiple projects simultaneously in a fast-paced environment.
• Exceptional product marketing skills including visual/design, template & presentation creation, visual representation of ideas
• Positive attitude, attention to detail and customer service focus
• Must be creative, collaborative, constructive
• Excellent presentation skills and comfortable sharing thought leadership with Executive stakeholders from Pure, Customers, and Partners
• Ability to influence through persuasion, negotiation and consensus building
• Strong business and financial acumen
• Solid analytical skill and process-oriented mindset
• Exceptional written skills and competence with business applications used to construct documents, financial analysis, or presentations
• Experience working in a matrix environment.

Nice-To-Haves: 

• ITIL Foundations certification or comparable industry certification
• PMP or comparable industry certification
• Strategic Account Management Association certification or comparable industry certification
• Experience in the data storage industry

-- The annual base salary range is: $100,000 - $218,000. Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
-- This role may be eligible for incentive pay and/or equity.
-- And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.