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We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative in our Business Development Center. As a Call Center Representative, you will be responsible for providing exceptional customer service and support through inbound and outbound calls. This is an excellent opportunity for individuals who are passionate about delivering excellent customer experiences and have strong communication skills. Automotive experience is not necessary. We are willing to train the right person.
Responsibilities:
- Handle inbound and outbound service and parts phone calls in a professional and courteous manner (roughly 100 outbound calls per day)
- Provide prompt and accurate information to customers regarding vehicle services and other questions that may arise
- Assist customers with scheduling service appointments and ordering recalls
- Utilize data entry skills to accurately update customer information in the system
- Direct inbound phone calls to appropriate department
****Responsible for covering overflow internet and phone sales leads during closing shift (Typically 2-4 hours a week - Must obtain a sales license - study materials provided) ****
****Must be good with being on the phone most of the day****
****Must be willing to contribute to the overall success of the dealership****
Skills:
- Excellent customer service skills with the ability to handle various customer interactions
- Strong verbal and written communication skills
- Ability to work as a team and independently
- Ability to analyze customer needs and provide appropriate solutions
- Ability to communicate effectively over the phone in a clear and professional manner
- Ability to learn a multi-line phone system
Schedule:
-Monday through Friday with a rotating Saturday schedule 9am-5pm
-Must be willing to work from 11am-7pm one day per week (more if covering vacation time for another person or if you prefer that shift)
- Will rotate working Saturdays from 9am-5pm (day off during the week if you work Saturday)
- 40 hours per week
If you are a motivated individual who thrives in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Call Center Representative at Pueblo Toyota.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
Full Time
Consumer Services
$35k-45k (estimate)
04/17/2024
04/22/2024
pueblotoyota.com
Pueblo, CO
50 - 100
Consumer Services
The job skills required for Call Center Customer Service Representative include Customer Service, Call Center, Scheduling, Written Communication, Data Entry, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Customer Service Representative. Select any job title you are interested in and start to search job requirements.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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Ability to meet established customer service requirements.
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