Job Description

As part of our transformation to a unified delivery model, Epsilon has formalized the Client Engagement function to orchestrate delivery of our products and services to our clients. Moving from product-centric teams to functional service teams adds complexity and requires greater attention to the way we engage clients, and Client Engagement drives client outcomes and value through day-to-day partnership with clients and internal teams. We lead orchestration and integration of Epsilon teams, products, and services to deliver contracted work in a more consistent manner across functional teams.

You enjoy working with both clients and delivery teams, connecting the dots, and managing both internal and external expectations. You will have the ability to work collaboratively and build strong relationships internally and externally.

DUTIES & RESPONSIBILITIES:

• You have strong experience driving scalable, repeatable processes, improvement, quality measures and governance that ensure excellence in delivery of client solutions and retention of business.
• Effectively build cross-function alignments with internal teams.
• Apply strategic thinking to create and execute a plan to achieve project goals tied to customer business outcomes.
• Actively works to streamline engagement delivery focusing on improving value to our customers.
• Facilitate communication between the client, project team and other stakeholders. Contribute to knowledge sharing and lessons learned within the organization. 
• Collaborate with internal teams to maintain service quality throughout and after each engagement.
• Work in a large, multicultural, and “matrixed” organization that is geographically dispersed.
• Act as a trusted advisor who is highly collaborative and able to negotiate with key stakeholders to achieve desired business outcomes and eliminate roadblocks for the Client Engagement Management team.
• Establish client relationships and ensure client satisfaction with products/services.​
• Drive collaboration internally with sales, client services, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client Engagement
• Develop talent and provide timely feedback on performance for both direct reports and cross functional teams.​
• Lean in as a leader to orchestrate across multiple solution and products to meet client needs, translating and adjusting expectations between internal and external stakeholders.​
• Orchestrate across delivery teams to deliver products or services for clients with ability to translate and adjust expectations between internal and external teams and manage overall client margin to original contract. 
• Lead a matrixed, cross functional team; and provide timely performance feedback.
• Apply business and financial acumen to achieve measurable business results for customer success.

KNOWLEDGE, SKILLS, ABILITIES:

• Understanding of clients/industries supported and apply business offerings at the management level.
• Strong skills at relationship-building, cross-organizational partnering, and driving results through influence and negotiation.
• High acumen of service operations, contracting, and financials.

EDUCATION & EXPERIENCE:

• Bachelor’s degree or equivalent qualification.
• 10 years of relevant work experience.
• 2-3 years managerial experience.
• Martech and/or Adtech experience.

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company’s industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon’s people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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