Company Description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we’re untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with 12 agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange.

Job Description

The role of the Account Leadership Department – under which the Account Supervisor position falls – is to drive the agency business forward and to provide alternative ways to innovate against the client’s objectives. The Account Supervisor supports the Account Director & VP in that mission across multiple segments on a large piece of business.

Your Responsibilities:

• Work with assigned clients to create and deliver strategy, business rules, and creative brief for marketing campaigns.
• Manage and oversee the creative process, partnering with internal creative, strategy, analytics, project management, and technology teams.
• Consult with discipline leads and collaborate with creative, project management, strategy, analytics, and tech team members to build the best solutions for individual campaigns.
• Ensure the timely handoff of deliverables to client.
• Responsible for collaborating with partnering agencies, as appropriate, throughout the entire process to ensure that deliverables are released to client and deployed to market.
• Perform “look-back” analysis on campaigns and programs - monthly, yearly and on an ad-hoc basis.
• Keep accurate records of campaigns and campaign performance as well as track against project scope.
• Accurately QA all deliverables being sent to client or being deployed to market.
• Create and perform testing (SL, creative, format, etc.) for campaigns to systematically improve overall performance of current and future campaigns.
• Work with Account Director to plan growth of each business segment assigned.
• Help onboard, train, and guide other team members as needed.
• Understand business at a granular level and be able to provide recommendations (weekly, monthly) on how to change and adapt to business needs.
• Continually identify areas of improvement within internal and external team and provide recommendations to Account Director.
• Expected to understand program results and work with analytics on your and other team member’s programs to develop optimization recommendations and proactively work with analytics team to develop new reports and dashboards and actively look for opportunities for new insights.
• Supervise and manage direct (as assigned) and/or indirect reports in day-to-day work.
• Work with Account Director and VP to grow business and improve entire team’s output via quarterly goal-setting and offsite meetings.
• Assist Account Director & VP with new business development (which could include management of day-to-day work).
• Help handle day-to-day escalations for all programs.
• Step in for Account Director where needed.
• Assist with annual planning, program evaluations, enhancement recommendations, etc.
• Other responsibilities as assigned.

Qualifications

• You have a bachelor’s degree or equivalent work experience preferred
• You have 7 or more years of relevant experience – can include brand management, marketing, advertising, account management.
• Enthusiasts of the brand and category to which they’re assigned .
• Must be passionate about advertising and the digital space.
• Embody a competitive spirit for both the agency, our clients, and doing innovative work.
• Tactful / diplomatic communicator.
  • Internally and Externally
  • Formal written, informal written, verbal
  • Ability to communicate complex information in easy-to-understand terms
• Some demonstrated experience in crisis and issue management.
• Skilled in presenting to mid-to-high level clients.
• Able to actively build and maintain good working relationships with clients and colleagues.
• Must be willing to go above and beyond to ensure client’s issues and requests are sufficiently resolved.
• You can work effectively in a fast paced, highly dynamic atmosphere and react quickly to changes.

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Arc is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $84,500 - $110,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 5/28/2024.