Program Director for a Psychiatric Urgent Care Clinic in San Francisco, CA!

Job Location: San Francisco, CA
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: $165,000.00 - $186,000.00 per year
Job Category: Nonprofit - Social Services

Department: Clinical
Reports to: Director of Crisis Services, SF
Job Title: Program Director
Employment Type: Full-Time-TBD

Summary:
The Program Director will lead a specialized urgent care clinic designed to provide rapid engagement, assessment, and intervention for individuals experiencing escalating psychiatric crises. The clinic offers a voluntary alternative to traditional psychiatric emergency services, with a focus on social rehabilitation principles. The goal is to prevent further deterioration into acute crisis or grave disability, particularly for economically disadvantaged and vulnerable residents. The program is client-centered, culturally competent, and compassionate.

Duties and Responsibilities:

• Oversee daily clinic operations, ensuring alignment with social rehabilitation philosophy.
• Lead a cohesive clinic staff to effectively respond to diverse client needs and prevent hospitalization.
• Develop and implement protocols to meet mental health system needs safely and supportively.
• Review and enhance clinic care systems, including physical space improvements for client care and safety.
• Establish and maintain continuous quality improvement procedures; recommend and implement corrective actions.
• Ensure regulatory compliance with psychiatric and medical care standards, and applicable laws and regulations.
• Manage personnel operations, including supervision and development of nursing, clinical, and support staff.
• Foster relationships with clients, the community, partnered agencies, and other programs to support clients through crises.
• Maintain knowledge of regulatory requirements, quality assurance, and Medi-Cal criteria.
• Review documentation for compliance with funding sources, agency policy, and legal guidelines.
• Handle incident reports and assist with action plans for critical incidents.
• Conduct routine audits of client records to ensure data quality and documentation accuracy; communicate corrective actions as needed.
• Provide staff training on policies, procedures, and client care improvements.
• Manage the program budget, including supplies, household items, food, and salaries.

Knowledge, Skills, and Abilities:

• Excellent organizational and administrative skills.
• Detail-oriented with an understanding of larger system functions.
• Knowledge and passion for alternatives to hospitalization and social rehabilitation for mental health crises.
• Strong skills in crisis de-escalation, conflict resolution, teamwork, and collaboration.
• Self-motivated, able to work independently and with a team, reason logically, and use sound judgment.
• Effective oral and written communication; able to establish cooperative working relationships.
• Ability to evaluate program activities, analyze problems, and implement corrective actions.
• Sound judgment in decision-making aligned with ethical standards.

Qualifications:

• Valid and current California license as a Psychologist, Nurse Practitioner, Registered Nurse, LCSW, or LMFT.
• Minimum 2 years of experience in a mental health setting.
• Minimum 2 years of experience in staff management and supervision.
• Must maintain criminal record clearance with Community Care Licensing.