Program Manager
Hybrid- San Jose, CA

Job Description:

We are seeking a qualified candidate for the role of Program Manager. As a member of the M&A team, this Program Manager will be responsible for driving and collaborating with cross functional teams on the successful execution & completion of migrating a team from Zendesk onto Adobe s platform on Microsoft Dynamics.

Services:

• Integration Proficiency: Experience in integrating Support platforms to and from Microsoft Dynamics with other systems
• Planning and Execution: To help develop a comprehensive migration plan, including timelines, milestones, resource allocation, and budgeting. Experience with Scrum framework is preferred for execution phase of the project
• Risk Management: Identify potential risks (technical, & financial) and developing mitigation strategies with other PM's
• Understanding of Adobe SLC milestones is a plus
• Oversees timeline, quality, and operations
• Understands overall scope and deliverables map against release timeline
• Responsible for ensuring coordination of work efforts at program level, understands and manages critical path key dependencies
• Works with Team Leads to understand status of work efforts and impact to the program to move delivery forward
• Drives resolution of risks, issues and decisions, and escalates to governance forums as necessary
• Establishes approach, tools, and templates to support program execution
• Provides status, guidance and impediment review to sponsors & stakeholders
• Facilitates Track, Cross Functional Team, Program Scrum of Scrums meetings to communicate and address risks, issues, actions, decisions, dependencies, and milestones delivery for the program

• Execution Phase: Project Schedule, Status Reports, Success Metrics Log Entries, RAID log Entries, Change log Entries, Escalation Procedure, Team Building Exercises, Team Recognition, Transition to Support Deck
• Close Phase: Warranty Period Agreement, Executive Summary of Validated Benefits Realization, and Summary of Retrospective Lessons Learned

• Must have 4-7 years of Program Management experience (understanding/working on large end-to-end programs)
• Drive project execution by monitoring project status, gathering customer responses and needs, monitoring project scope and watching for potential roadblocks
• Experience with transformational projects and/or Cloud-related projects
• Must be a quick learner who can connect the dots
• Will be managing big initiatives, interacting with key executive-level stakeholders
• Advanced skills in SharePoint, JIRA and MS Office Excel and PowerPoint
• Program/Project management experience using a formal methodology including Agile, scrum, Waterfall
• Scrum knowledge to swiftly coordinate with Scrum team or run scrums if required
• Experience managing software development programs, > 2 is a plus
• Created project plans which includes scope, schedule, cost, quality, organization, communication, staffing, risk and issue management
• Ability to multi-task between concurrent assignments, prioritize effectively, and adapt quickly to changing priorities, assignments, and roles; works well under pressure in a fast-paced environment
• Creative and proactive problem solver self-motivated with ability to work well in teams and cross-departments

• Working experience as Scrum Master for 2-3 years
• Knowledge in Zendesk, SAP ECC, SFDC and Microsoft Dynamics technologies.
• Impact and influence In times of high pressure, you listen to different perspectives, evaluate, persuade and carefully shape team's work to deliver truly impactful results