3 Customer Support Technician Jobs in Auburndale, FL
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PSR Associates is Hiring a Customer Support Technician Near Auburndale, FL
Job Details
Customer Support Technician Position Description
We are seeking a Customer Support Technician to join our team. The selected candidate will work onsite in Auburndale, FL alongside the project team.
Summary:
Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and followthrough.
Responsibilities:
- Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners.
- Assists in coordinating audiovisual setups and video conferencing support.
- Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
- Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
- Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
- Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
- Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
- Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
- Collaborate and assist with other areas of the IT department on projects and initiatives.
- Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
- Participate in after-hours (evening & weekend) on-call rotation.
- Travel to remote locations to provide support, as needed.
- Perform other duties as assigned.
- Ability to lift 50 pounds.
- IT Enterprise experience is preferred.
- High school diploma or equivalent; additional certifications or relevant education is a plus.
- Ability to learn new systems and software in a fast-paced environment.
- Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
- Ability to manage multiple priorities and work independently or as part of a team.
- Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
Job Summary
Full Time
Business Services
$33k-41k (estimate)
05/18/2024
05/29/2024
psrassociates.com
ATLANTA, GA
25 - 50
2003
STEPHEN MENDOZA
<$5M
Business Services
Related Companies
The job skills required for Customer Support Technician include Troubleshooting, Technical Support, Installation, Customer Support, Problem Solving, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Technician positions, which can be used as a reference in future career path planning. As a Customer Support Technician, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Technician. You can explore the career advancement for a Customer Support Technician below and select your interested title to get hiring information.
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