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PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities.
Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience.
We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition.
PSR Connecting Talent, Crafting Success.
Customer Support Technician Position Description
We are seeking a Customer Support Technician to join our team. The selected candidate will work a hybrid schedule consisting of three (3) days each week onsite in Cape Coral, FL and two (2) days each week remotely.
Some travel between office locations will be required.
Summary : Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support.
Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
Travel between locations required 25% - 40%.
Education Bachelor’s or master’s degree in computer science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education.
Example : AS Degree in Computer Science and two years of relevant work experience.
General Knowledge Skills and Abilities (KSAs) :
The selected candidate must be able to apply common knowledge, skills, and abilities in the following areas :
e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
Ability to receive and give constructive criticism and maintain effective work relationships with others.
Full Time
Business Services
$32k-41k (estimate)
03/06/2024
04/10/2024
psrassociates.com
ATLANTA, GA
25 - 50
2003
STEPHEN MENDOZA
<$5M
Business Services
The job skills required for Customer Support Technician include Customer Service, Troubleshooting, Customer Support, Problem Solving, Leadership, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Technician positions, which can be used as a reference in future career path planning. As a Customer Support Technician, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Technician. You can explore the career advancement for a Customer Support Technician below and select your interested title to get hiring information.