Loan Administrator / Customer Service Representative

Description Prairie State Bank & Trust, a locally owned $800 million bank with 20 offices in Central Illinois, has an immediate opening for a FULL TIME Loan Administrator / Customer Service Representative in Lewistown, IL .

We are seeking talented, hardworking candidates who are motivated to learn, have great communication skills, and a passion for working on a team.

This position is an estimated 50 / 50 split between Loan Administrator duties and Customer Service Representative duties.

Loan Administrator Responsibilities :

• Assisting customers in obtaining information and documents required as part of the loan application process;
• Ordering loan underwriting documents such as credit reports, appraisals and title work from third party providers;
• Coordinating loan closings;
• Assembling and maintaining loan files in such a manner that the agreed upon terms and loan collateral are in place and that regulatory compliance it achieved;
• Working directly with other bank departments in the booking of loans and in resolving any customer service issues;

This is a forward facing position and is integral in delivering customer service that consistently exceeds the expectation.

Customer Service Representative Responsibilities :

• Ensure that our customers receive excellent customer service
• Assist customers with routine account related transactions such as deposits, loan payments, cashing checks, transfer of funds between accounts, stop payments as well as inquiries regarding transactions and services
• Educating customers on bank products and services
• Perform daily balancing functions of a cash drawer
• Comply with bank operation and security procedures
• Maintain customer confidence and protect bank operations by keeping information confidential

Hours of Operation :

M-F 8 : 00am-5 : 30pm

Saturday 8 : 00am-Noon

Requirements Recommended Qualifications :

• Excellent interpersonal, written and verbal communication skills
• Attention to detail
• Problem solving skills; technical capacity
• Excellent time management, organizational, and multi-tasking skills
• Ability to work independently and in a team environment
• Dependable transportation (company paid reimbursement for work travel)

Physical Requirements :

• Occasionally lift up to 25 pounds
• Stand 100% of the shift

Prairie State Bank & Trust offers competitive benefits and compensation : base compensation with bonus plan, 401(k) with employer matching, employer paid health / life insurance, vacation, sick leave, and above average holiday pay.

PSBT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.*

All candidates will be required to undergo a pre-employment credit background check and drug screening.

Last updated : 2024-04-23