Job Classification:

Operations - Insurance Operations

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

Are you able to quickly learn and adapt to new technologies? This associate is responsible for the daily production tasks related to AP oversight and reporting, service level escalations, and system issues, enhancements, and efficiencies. They will report to the Director within the Accounts Payable (AP) Services Operations.

The current EWA for this position is Hybrid and requires your on-site presence on a reoccurring basis as determined by your business. Your manager will provide additional details relative to the specific number of days you are expected to be on-site. Overtime may be required during peak periods and/or to support annual Business Continuation testing.

What you can expect:

• Perform the AP Services Operations monitoring and error correction processing. This includes monitoring of Oracle AP System, PRS (Invoice Entry System), EAF (AP Interfaces) and iExpense (Employee T&E Tool) processing and 3rd party vendor performance.
• Respond to inquiries/requests sent to the AP Services centralized mailbox. All requests/inquiries must be answered within standard service levels.
• Support User Acceptance Testing (UAT) for system changes and Business Continuation (BC) testing and conduct end user training on AP applications.
• Create/maintain Standard Operating Procedures as needed.
• Build reports for business partners using compiled metrics and other operational statistics.

What you’ll need:

• Ability to demonstrate a high degree of initiative and ability to work independently and in a team environment
• Strong problem solving, time management and organizational skills required
• Excellent oral and written communication and interpersonal skills for interaction with Prudential associates and suppliers to navigate and resolve issue
• Ability to quickly adapt to new technology
• Experience with MS Office (Word, Excel, Project)

It’d be a plus if you had:

• Bachelor's degree
• Experience with Accounts Payable Operations and Sourcing and Procurement processes/concepts
• Experience with Oracle eBusiness Suite applications

At Prudential, you can:

Take charge of your career. People who have successfully developed their skills in this role have gone on to be promoted within the department and develop broad skills that are applicable in many roles across Prudential.

We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services including 1:1 Career advice, on demand resources and networking to propel your career forward.

We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
• Retirement plans:
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
• Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service

To find out more about our Total Reward package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $60,100.00 to $89,400.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.