Description

The Director of Clinical Informatics is responsible to lead the delivery of high-quality, first-level user and technical support for Epic and 3rd party applications within CI scope of service, and accurate triage and escalation of issues to appropriate leadership and work units. The Director of Clinical Informatics provides leadership over their area to organize, manage, direct, evaluate and improve the delivery of Epic and integrated clinical systems support and services to our clinical and business staff across the entire PSJH organization. The primary responsibility is the support, deployment, delivery, evaluation, and improvement of delivery processes across the system for their assigned area of responsibility. The primary accountability is to provide the management and operational readiness of a system clinical informatics team, with the capability to support staff, Epic and integrated clinical systems across the PSJH enterprise to include Community Connect.

ESSENTIAL FUNCTIONS

• Strategy Development, Alignment, and Collaboration:

• Develops implementation strategies, engagement models, and timelines for the strategic initiatives and projects that are called out in strategic plans that clinical informatics are accountable to support.

• Maintains relationships with key business partners and other senior leaders in the IT industry in order to leverage best practices, evaluate emerging application technologies, and distribute knowledge internally to inform plans and strategies.

• Develops and implements appropriate service delivery models for core functionalities where the clinical informatics organization, is a trusted advisor in defining, delivering, and improving services for the enterprise and its customers.

• Manages complex projects with strategic importance for the clinical informatics leadership team and/or orchestrates the development of business/implementation plans.

• Facilitates and participates in committees with cross-functional teams within Information Services and throughout the health system.

• Management and Leadership:

• Demonstrated ability to coordinate and facilitate teamwork with multidisciplinary group – the candidate will be sought after to facilitate cross-departmental strategy sessions and process improvement initiatives.

• Build and strengthen the system team by understanding and supporting strategic initiatives and priorities for Clinical Informatics, Training, and Information Services.

• Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes and enhanced management reporting.

• Organize and intensify efficiency support services of Clinical Informatics by ameliorating functions and coordinating communication between clinical, business, and support functions of the organization.

• Attract, hire, train, motivate, retain, and develop a team of first-rate professionals to perform the responsibilities of supporting the entire PSJH organization. Builds a team and provides responsive leadership; delegates, coordinates and motivates staff; evaluates individual employee performance.

• Operations:

• Ensures Managers, supervisors, and team members have the skills to successfully perform key tasks and meet the performance expectations of their roles.

• Completes personnel evaluations and offers assistance and counseling for career development as well as for job performance issues.

• Ensures the development and implementation of standard processes and structures for the system team.

• Leads initiatives on behalf of the Clinical Informatics pillar to standardize processes to provide exceptional customer service while reducing costs.

• Monitors and evaluates team performance; optimizes existing operational activities, structures and processes; strives for continuous improvement of operating mechanisms.

• Sets team performance metrics, evaluates productivity, and helps team members create long-term career plans.

• Standards of Performance:

• Actively supports and incorporates the mission and core values of PSJH in daily activities and interactions with all others.

• Maintains confidentiality of all information related to patients, medical staff, employees, and as appropriate, other information as required by Federal, State, and Company compliance policies.

• Ensures compliance in self and team with mandatory system training and education efforts.

• Consistently demonstrates and incorporates principles of safety and infection control into daily activities as outlined in system and department safety policies/procedures.

• Customer Service:

• Develops and collaborates, using data, on individual and team objectives and capacities in the creation, definition, and advancement/support of new and existing standard operating procedures (SOP) and service level agreements (SLA) consistent with PSJH management, IS, and CI priorities with the goal of providing and maintaining excellent, realistic customer service.

• Measures and reports on individual and team objectives/SOPs/SLAs as required/requested by CI and IS leadership.

• Advocates for and supports a collaborative and just work environment that maintains and augments employee engagement and satisfaction with a career at PSJH.

• Additional Responsibilities:

• Other duties as assigned.

QUALIFICATIONS

• Bachelor's Degree in Computer Science and/or Nursing, Business Administration, Informatics, or Information Services

• Master's Degree in Computer Science and/or Nursing, Business Administration, Informatics, or Information Services (preferred)

• Upon hire: Informatics certifications or credentialing (may be equivalent for up to 2 years of experience for this position at the hiring manger’s discretion) (preferred)

• 10 or more years of strong experience in clinical practice, clinical informatics and management. Demonstrated ability to manage and successfully execute strategic plans for highly complex issues. Able to communicate with all levels and manage shifting priorities and accountable for deliverables.

• 5 years of experience in IT functional roles in medium to large organization.

• 3 years of experience with managing service delivery within a distributed healthcare enterprise.

• Experience leading in a comparable or larger healthcare enterprise. Respected leadership skills, particularly in the areas of process development, service delivery, and staff development (preferred).

• Respected leadership skills, particularly in the areas of process development, service delivery, and staff development.

• Action oriented and in possession of critical thinking, problem solving and cognitive skills.

• Ability to comprehend customer business needs with respect to customers’ requests and PSJH IS objectives, mission and core values.

• Ability to balance multiple priorities and information needs across team and organization, as well as organize short-term responsibilities in response to changing demands.

• Proficiency with operating and capital budgeting tools. Outstanding interpersonal, verbal and written communication skills, including the ability to rapidly summarize complex information and present to others. Proficiency with the MS-Office suite of products. Ability to travel throughout the health system as well as to meetings and seminars throughout United States.

• Ability to proactively identify ways to enhance or improve services and the development of new service offerings.

• Collaborates on execution of strategic priorities for Clinical Informatics.

• Promotes Information Sharing.

• Instills commitment to organization's goals..

• Ability to build strong customer relationships.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 266079
Company: Providence Jobs
Job Category: Clinical Informatics
Job Function: Clinical Support
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 4011 SS IS CI MINISTRY OPS
Address: OR Portland 4400 NE Halsey St
Work Location: Providence Office Park Portland Bldg 1-Portland
Pay Range: $74.79 - $121.91
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.