Job Description
This is a combined posting for Associate Billing and Collections Representative, Billing and Collections Representative and Senior Billing and Collections Representative. The requirements of each role are listed below under each associated title. Consideration for each role will be based on qualifications. If you have the qualifications of any one of these two positions, we encourage you to apply.
Providence caregivers are not simply valued - they're invaluable. Join our team at Covenant Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Under the direction of the Central Business Office Director and the direct supervision of the Manager and/or Supervisor, the Associate Billing and Collections Representative is responsible for ensuring correct coding initiatives are met for clean claim submission and correction of claim billed and collected on behalf of Covenant. This individual addresses claim edits, files all claims on either a UB-04 (RHC) or 1500 (835/837 file formats) and completes follow-up on outstanding accounts.
Performs all types of billing, collection and follow up functions for direct, third party and government patient accounts and serves as a resource and trainer to others in the area with minimal supervision. This individual is able to readily identify and respond to claim denial trends, postings error trends and/or complex inquiry calls for the purpose of routing. This individual identifies correct coding initiative via thorough research of the claim through use of available payer management guidelines and systems in order to maintain highest integrity of the Medical Group as well as to prevent filing deadline that would otherwise hinder revenue intake.
Under minimal supervision, Senior Billing/Collection Representatives, may be required to perform a variety of patient accounting functions including, but not limited to; enrollment processes, governmental and third party billing, self pay account analysis, payment application and department support activities, provision of analysis of operational results management. Responsible for maintaining system statistical data and productivity reporting in a timely manner.
Associate Billing and Collections Representative
Required qualifications:

• Experience in computer applications.

Preferred qualifications:

• 1 year Health care business office experience or related field.
• 3 years Medical billing and medical terminology.

Associate Billing and Collections Representative, Salary Range:
Lubbock, TX
Min: $13.92, Max: $21.28
Billing and Collections Representative
Required Qualifications:

• Extensive Customer Service Skills as well as computer application.
• Third party follow-up, government follow-up, patient collections, account resolution, billing, and/or cash applications.
• 2 years Patient Accounting experience in a physician office, hospital, or medical collections or equivalent knowledge and ability to execute essential functions of this job description.

Preferred Qualifications:

• 1 year of college Or Business experience.

Billing and Collections Representative, Salary Range:
Lubbock, TX
Min: $15.82, Max: $24.68
Senior Billing and Collections Representative
Required Qualifications:

• Experience in customer Service, third party follow-up, government follow-up, patient collections, account resolution, billing, data analysis and/or cash applications.
• 2 years Patient Accounting experience in a physician office, hospital, or medical collections.

Preferred Qualifications:

• Coursework/Training 1 year of college. Or equivalent educ/experience.
  - 1 year business experience.
• Medical Business Office experience in a physician office or hospital.

Billing and Collections Representative, Salary Range:
Lubbock, TX
Min: $ $17.81, Max: $ $27.79
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.
About Us
At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.
About the Team
Providence Physician Enterprise (PE) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.
PE is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington's greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence's St. John's Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.